Order Specialist

Hard Discount Philippines Inc.; Quezon City; On-site; PHP 167,000 - 257,000; Full time

Job summary

A leading retail company in Quezon City is seeking an organized individual who is a graduate of any 4-year course. The ideal candidate possesses effective communication skills and basic computer skills, including knowledge of MS Office. Responsibilities include managing order processing, coordinating with warehouse personnel, and ensuring customer satisfaction. The role requires keen attention to detail and the ability to work independently onsite.

Qualifications

• Graduate of any 4-year course is required.
• Effective communication skills both written and verbal are necessary.
• Basic computer skills and knowledge in MS Office applications are essential.
• Organize, keen to details and can work with minimum supervision.
• Experience in Retail or Warehouse work environment (preferred).
• Willing to work full onsite in sangandaan caloocan city.

Responsibilities

• Responsible for all aspects of order processing, ensuring accuracy.
• Work with other departments to facilitate shipments.
• Communicates clearly with customers about order changes and alternatives.
• Maintain 100% accuracy with all additions and removals.
• Check and verify order accuracy, including barcode matching and item counts.
• Report any mismatching images or product descriptions and resolve discrepancies.
• Minimize errors related to order picking and processing.
• Address concerns related to order handling and communication.

Skills

Effective communication skills

Basic computer skills

Organization skills

Attention to detail

Retail/Warehouse experience

Education

Graduate of any 4 year course

Tools

MS Office (Excel, Word)

Job description

Qualifications

• Graduate of any 4 year course
• Effective communication skills both written and verbal.
• Basic computer skills, encoding, knowledge in MS office (excel, word).
• Organize, keen to details and can work with minimum supervision.
• Experience in Retail or Warehouse work environment (preferred)
• Willing to work full onsite in sangandaan caloocan city

Responsibilities

• Responsible for all aspects of order processing. This includes entering new orders, inspecting shipments and managing customer satisfaction and more.
• Work with other departments as needed and direct warehouse personnel to get shipments out.
• Communicates clearly with the customers, ensuring that they understand all the changes that are being made to their orders & what the potential alternatives are.
• 100% accurate with all additions and removals made.
• Checking and Accuracy
• Responsible for pre-checking and final checking their order to ensure that it reflects the customer’s order 100% with no lacking or over-picked items.
• Checks the item barcode matches the product on hand and will check for alternate barcodes in case of discrepancies.
• Reports any mismatching images or product descriptions.
• Minimizes errors reported from other team (forgetting to remove items, wrong remove of in stock items from the order, adding items without picking, lacking markings or adding the wrong substitute)
• Concerns relating to Order Specialist negligence (poor tone of voice, lack of communication or failure to amend picklist correctly)