Order Management Specialist & E-Commerce Customer Support

Virtual Champs Global; Cebu City; On-site; PHP 290,000 - 469,000; Full time

Job summary

Virtual Champs Global in Cebu City seeks an experienced customer service specialist to support high-volume ecommerce and logistics operations. You will handle order management in WooCommerce, ensure smooth collaboration with 3PLs, and coordinate inventory syncing using Cin7 Core.

Fluent written and spoken English is essential, with hands-on experience in ecommerce support, logistics workflows, and SIPTalk or similar VoIP platforms. This role suits someone adept at fast-paced, remote coordination.

Qualifications

• 3-5 years of proven customer service experience in ecommerce and logistics.
• Hands-on experience using WooCommerce for order management.
• Familiarity with Cin7 or Cin7 Core for inventory and order syncing.
• Excellent written and spoken English.
• Experience supporting high-volume ecommerce stores.
• Strong understanding of shipping, fulfilment, and dispatch workflows.
• Experience using SipTalk or similar VoIP platforms.
• Experience working with third-party logistics (3PL) providers.

Skills

Customer service experience

High-volume support

Tools

WooCommerce

Cin7 Core

SipTalk

Job description

Shift Schedule:6AM-2PM PH Time/8 hours daily

• 3-5 years of proven customer service experience in e-commerce and logistics

• Hands-on experience using WooCommerce for order management

• Familiarity with Cin7 or Cin7 Core for inventory and order syncing

• Excellent written and spoken English

• Experience supporting high-volume e-commerce stores

• Strong understanding of shipping, fulfilment, and dispatch workflows

• Experience using SipTalk or similar VoIP platforms

• Experience working with third-party logistics (3PL) providers