E-Commerce Customer Service & Logistics Specialist

Virtual Champs Global; Davao City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Virtual Champs Global is seeking a responsible customer service associate to support e-commerce orders in a fast-paced environment. You will handle inquiries via phone, email, and live chat, manage orders in WooCommerce, and sync inventory with Cin7 Core.

You will collaborate with logistics partners, track end-to-end order status, and resolve shipping issues while maintaining accurate records across systems. Strong English and an eye for detail are essential.

Qualifications

• 3–5 years of proven customer service experience in e-commerce and logistics — required
• Hands‑on experience using WooCommerce for order management — required
• Familiarity with Cin7 or Cin7 Core for inventory and order management/syncing — required
• Experience supporting high-volume e-commerce operations
• Strong understanding of shipping, fulfillment, dispatch, and order management workflows
• Experience using SipTalk or similar VoIP platforms
• Experience working with third‑party logistics (3PL) providers
• Excellent written and spoken English — mandatory
• Strong phone presence and confidence handling inbound customer calls
• High attention to detail with the ability to follow structured processes accurately
• Strong problem-solving skills and the ability to manage multiple customer and order-related concerns simultaneously
• Comfortable working across multiple systems, platforms, and tools while maintaining accuracy and efficiency

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Handle inbound calls through SipTalk, including product questions and concerns.
• Manage, update, and troubleshoot customer orders through WooCommerce.
• Use Cin7 Core to support order processing, inventory management, syncing, and fulfillment checks.
• Track customer orders end-to-end with accurate updates on dispatch and delivery timelines.
• Coordinate with shipping suppliers and 3PL partners to resolve delays and issues.
• Resolve customer complaints calmly and efficiently.
• Coordinate with internal teams to ensure timely order processing and delivery.
• Maintain accurate order and customer records across multiple systems.
• Follow processes and escalate issues requiring further investigation.

Skills

Customer service

English fluency

Inbound calls

Multitasking

Attention to detail

Problem solving

Tools

WooCommerce

Cin7 Core

SipTalk

3PL coordination

Job description

Work Schedule

6:00 AM – 2:00 PM PH Time | 8 hours daily | Full-Time

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and customer-focused manner.

• Handle inbound calls through SipTalk, including product-related questions, issues, and customer concerns.

• Manage, update, and troubleshoot customer orders through WooCommerce.

• Use Cin7 / Cin7 Core to support order processing, inventory management, order syncing, dispute handling, and fulfillment checks.

• Track customer orders end-to-end, providing accurate updates on dispatch, shipment status, and delivery timelines.

• Coordinate with shipping suppliers and logistics partners to resolve delivery delays, missing items, damaged orders, and other shipping-related issues.

• Resolve customer complaints, order concerns, and service issues calmly, efficiently, and professionally.

• Coordinate with internal teams and external logistics/3PL partners to ensure orders are processed and delivered accurately and on time.

• Maintain accurate order and customer records across multiple systems.

• Follow established processes while identifying and escalating issues that require further investigation or resolution.

Requirements

• 3–5 years of proven customer service experience in e-commerce and logistics — required

• Hands‑on experience using WooCommerce for order management — required

• Familiarity with Cin7 or Cin7 Core for inventory and order management/syncing — required

• Experience supporting high-volume e-commerce operations.

• Strong understanding of shipping, fulfillment, dispatch, and order management workflows.

• Experience using SipTalk or similar VoIP platforms.

• Experience working with third‑party logistics (3PL) providers.

• Excellent written and spoken English — mandatory.

• Strong phone presence and confidence handling inbound customer calls.

• High attention to detail with the ability to follow structured processes accurately.

• Strong problem-solving skills and the ability to manage multiple customer and order-related concerns simultaneously.

• Comfortable working across multiple systems, platforms, and tools while maintaining accuracy and efficiency.