Order Management Specialist

Arbor; Philippines; Remote; PHP 2,205,000 - 3,466,000; Full time

Job summary

Arbor Home is seeking an Order Management Specialist to own order accuracy and fulfillment from placement to delivery. You will coordinate with customers, suppliers, carriers, and warehouses, maintaining clear records in Shopify and internal tools while handling 30–60 open orders.

The role requires strong English communication, attention to detail, and experience with OMS/ERP systems. Fully remote from the Philippines, with Pacific Time hours and a focus on US customers.

Qualifications

• Minimum 3 years in order management or related ops supporting US customers.
• Demonstrated accuracy under high volume; verify before acting.
• Strong multitasking and prioritization across concurrent orders.
• Excellent professional English on phone and in writing with US contacts.
• Experience with Shopify or comparable OMS/ERP and spreadsheets.
• Experience in building materials or freight-heavy e-commerce is a plus.
• Hands-on, high-volume operational role; detail-oriented.

Responsibilities

• Order verification: review orders for accuracy before release and fix discrepancies.
• Procurement and fulfillment: confirm availability, place POs, arrange freight and tracking.
• Exception handling: resolve late/damaged/returns and inform the customer.
• Cross-functional coordination: work with suppliers, carriers, warehouses, support, and finance.
• System accuracy: maintain order status in Shopify and internal tools.
• Volume management: manage 30–60 open orders across multiple suppliers.
• Process improvement: flag issues and refine procedures as volume grows.

Skills

Multitasking

Prioritization

Professional English

Attention to detail

Tools

Shopify

Spreadsheets

Job description

Arbor Home is a US B2B building materials marketplace headquartered in Palo Alto, California, with fulfillment centers in Phoenix and Atlanta. We sell flooring, insulation, siding, cabinetry and hardware to contractors, builders and multifamily operators. Orders are fulfilled through a network of manufacturers and distributors as well as our own warehouses.

About the role

The Order Management Specialist owns the accuracy and movement of every order from the moment it is placed until it is delivered and closed. You are the single point of coordination between customers, suppliers, carriers, our warehouses and our internal systems. The role requires sustained attention to detail across a high volume of concurrent orders and the judgment to resolve problems quickly and correctly without waiting to be told.

Responsibilities

• Order verification. Review each incoming order for accuracy before it is released: product, specification, color, quantity and unit of measure, pricing, ship-to address and delivery requirements. Correct discrepancies with the customer or supplier before they become errors.
• Procurement and fulfillment. Confirm availability and pricing with suppliers, place purchase orders, obtain ship dates, arrange freight and ensure tracking reaches the customer.
• Exception handling. Identify and resolve late shipments, short shipments, damaged freight, backorders, substitutions, cancellations, refunds and returns. Keep the customer informed throughout and protect the company from paying for errors that are not ours.
• Cross-functional coordination. Work daily with suppliers, carriers, our Phoenix and Atlanta warehouse teams, customer support and finance to keep orders moving and records consistent across systems.
• System accuracy. Maintain correct, current order status, notes and documentation in Shopify and our internal tools so that every open order can be understood by anyone at a glance.
• Volume management. Carry 30-60 open orders at any time across many suppliers, prioritizing by customer impact and deadline.
• Process improvement. Flag recurring issues, propose fixes and help refine procedures as volume grows.

Qualifications

• Minimum 3 years in order management, order fulfillment, procurement or supply chain operations supporting US customers, with direct responsibility for both the supplier side (placing and chasing purchase orders) and the customer side (order communication and issue resolution).
• Demonstrated accuracy under volume. You verify before you act and catch errors others miss.
• Strong multitasking and prioritization across many concurrent orders and interruptions.
• Confident, professional English on the phone and in writing with US suppliers, carriers and customers.
• Proficiency with Shopify or a comparable OMS/ERP, and with spreadsheets.
• Experience in building materials, construction supply, industrial distribution or freight-heavy e-commerce is an advantage.
• Evidence of these qualities matters more than titles or credentials.
• Hours: 7:30 am - 5:30 pm Pacific Time, Monday through Friday, plus a half day on Saturday.
• Fully remote from the Philippines. Reliable internet and a quiet workspace for phone calls are required.
• This is a hands-on, high-volume operational role. Much of the work is detailed and repetitive, and it must be done correctly every time.
• This is a full-time, exclusive position. It is not compatible with concurrent freelance or part-time work.