Oracle HCM Service Manager: Global HR Tech Leader

Arcadis; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Arcadis is seeking an experienced service management professional to support enterprise People technology services. You will own incident restoration, service performance, and continuous improvement across HR processes, platforms, and integrations at a global level.

You will coordinate with Global Technology Services, HR operations, and external providers to ensure reliable end-to-end service delivery and effective service communications. Experience with HR tech ecosystems is essential.

Qualifications

• Five years’ hands-on service management and/or support for ERP, HR or People systems.
• Experience in incident, change, problem, service requests, and knowledge management.
• Strong communication and stakeholder management across global teams.
• Knowledge of service reporting, onboarding, and integration contexts.

Responsibilities

• Act as the main contact for People Function service support with stakeholders and service providers.
• Own all aspects of People Function service management including incident, change, problem, and knowledge management.

Skills

Service management

Incident management

Stakeholder management

ITIL

Education

Bachelor's degree

Tools

Oracle HCM

HRIS systems

Job description

Arcadis is seeking an experienced service management professional to support enterprise People technology services. You will own incident restoration, service performance, and continuous improvement across HR processes, platforms, and integrations at a global level.

You will coordinate with Global Technology Services, HR operations, and external providers to ensure reliable end-to-end service delivery and effective service communications. Experience with HR tech ecosystems is essential.