Ops Training & Capability Analyst (Intermediate)

Citi; Taguig; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Citi in Taguig is seeking an Ops Sup Intermed Analyst (Training & Capability Enablement) to design, deliver, and govern strategic operational training programs across Operations. You will partner with AVPs, Operations Heads, Product Managers, and Compliance to translate strategies into actionable training interventions that elevate RSAT and regulatory alignment.

The role focuses on analytics-driven improvements, KPI tracking, and change leadership during system migrations and workflow

Formación

• 2–5+ years of relevant experience in operations support, instructional design, operational training delivery, or process improvement within financial services.
• Bachelor’s degree/University degree or equivalent relevant professional experience.
• Data analytics: ability to assess performance trends, KPIs, and root-cause analysis.
• Proficiency in Microsoft Office Suite and enterprise learning/operational platforms.
• Strong understanding of operational workflows, client account maintenance, custodian processes, and regulatory standards.
• Proven collaboration with senior stakeholders (AVPs, Department Heads, Compliance, Risk).
• Change leadership: lead adoption during transitions and migrations.
• Autonomy and discretion with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.

Responsabilidades

• Design, deliver, and govern targeted training programs for frontline teams.
• Translate business strategies, product rollouts, and regulatory updates into training interventions.
• Monitor training performance metrics and refine modules to reduce errors.
• Conduct capability gap analytics to identify skill deficiencies and trends.
• Provide executive insights and reporting to guide leadership decisions.
• Lead change management during systems migrations and process transitions.
• Ensure SOPs align with updated controls and compliance requirements.

Conocimientos

Data analytics

Stakeholder engagement

Change leadership

Autonomy

Communication skills

Operational workflows

Educación

Bachelor’s degree

Herramientas

Excel

PowerPoint

Word

Teams

Descripción del empleo

Citi in Taguig is seeking an Ops Sup Intermed Analyst (Training & Capability Enablement) to design, deliver, and govern strategic operational training programs across Operations. You will partner with AVPs, Operations Heads, Product Managers, and Compliance to translate strategies into actionable training interventions that elevate RSAT and regulatory alignment.

The role focuses on analytics-driven improvements, KPI tracking, and change leadership during system migrations and workflow