Operations Training & Capability Analyst

Citigroup Business Process Solutions Pte. Ltd.; Pateros; Presencial; PHP 600.000 - 800.000; Jornada completa

Descripción de la vacante

Citigroup Business Process Solutions Pte. Ltd. is seeking an Ops Sup Intermed Analyst (Training & Capability Enablement) to design, execute, and govern strategic training programs across Operations.

The role partners with AVPs, heads of operations, product managers and Compliance to drive operational excellence and RSAT. You will monitor post-training performance, conduct gap analytics, and lead change initiatives during system migrations and process re-engineering.

Formación

• 2–5+ years of experience in operations support, instructional design, or process improvement within financial services.
• Bachelor’s degree or equivalent professional experience.
• Data analytics skills to assess performance trends and KPI tracking.
• Advanced proficiency in Microsoft Office Suite and learning/operational platforms.
• Strong understanding of operational workflows and regulatory standards.
• Proven ability to collaborate with AVPs, Heads, Compliance and Risk partners.
• Change leadership experience and ability to drive adoption during transitions.
• Excellent verbal and written communication skills.

Responsabilidades

• Design, execute, and govern strategic training programs and capability frameworks.
• Partner with AVPs, Operations Heads, Product Managers and Compliance to translate strategies into training interventions.
• Monitor post-training performance and refine modules to improve error reduction and service quality.
• Conduct analytics to identify skill gaps and learning trends across units.
• Translate training metrics into actionable business insights for senior leadership.

Conocimientos

Data & Analytics

Stakeholder Engagement

Change Leadership

Autonomy & Discretion

Communication Skills

Industry & Domain Knowledge

Educación

Bachelor’s degree

Herramientas

Microsoft Office Suite (Excel, PowerPoint, Word, Teams)

Descripción del empleo

Citigroup Business Process Solutions Pte. Ltd. is seeking an Ops Sup Intermed Analyst (Training & Capability Enablement) to design, execute, and govern strategic training programs across Operations.

The role partners with AVPs, heads of operations, product managers and Compliance to drive operational excellence and RSAT. You will monitor post-training performance, conduct gap analytics, and lead change initiatives during system migrations and process re-engineering.