Ops-Tech Liaison for Platform Optimization

JLL; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JLL is seeking a Business Operations Analyst in Taguig, Philippines, embedded with business teams to optimize the Corrigo platform for operational objectives and client delivery outcomes. You will translate business needs into scalable configurations while guiding users through adoption journeys.

The role focuses on governing workflows, improving system adoption, and driving continuous improvement across regional and global teams.

Qualifications

• Undergraduate degree or equivalent professional experience.
• 3+ years of experience managing CMMS platforms, work order systems, or operational technology solutions, preferably Corrigo.
• Strong functional and operational knowledge of the Corrigo platform, including system configuration, workflows, and module capabilities.
• Demonstrated ability to bridge business operations and technology solutions effectively.
• Strong understanding of business processes, operational procedures, and the downstream impact of system configuration decisions.
• Experience leading user adoption, stakeholder engagement, training delivery, and change management initiatives.
• Proven analytical and problem-solving skills with the ability to translate business needs into system solutions.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and/or Google Workspace applications.
• Strong communication, presentation, and stakeholder management skills across multiple organizational levels.
• Highly organized, collaborative, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
• Experience supporting regional or global operational programs is preferred.

Responsibilities

• Act as the primary liaison between business stakeholders, operational teams, and technology teams to ensure Corrigo solutions align with business objectives.
• Own the operational integrity, configuration, and optimization of the Corrigo platform across assigned accounts and programs.
• Analyze business processes and workflows to identify opportunities for system enhancements, automation, efficiency improvements, and operational standardization.
• Lead and advocate for the adoption of Corrigo modules, features, and platform capabilities across regional and global teams.
• Drive change management initiatives, including stakeholder engagement, communication planning, user readiness, and adoption strategies.
• Develop and deliver user training programs, workshops, and support materials to improve system knowledge and operational consistency.
• Partner with operational leaders to evaluate the business impact of system configurations, process changes, and technology enhancements.
• Manage Corrigo scope of works and collaborate with governance and technical teams to implement approved solutions.
• Monitor system performance, data quality, and operational KPIs, and lead remediation and optimization efforts where required.
• Produce and present meaningful operational and performance reporting on a monthly, quarterly, and annual basis.
• Support regional and global deployment initiatives, best practice implementation, and continuous improvement programs.
• Maintain process documentation, system standards, governance controls, and user procedures.

Skills

CMMS platform

Change management

Stakeholder management

Training delivery

Excel / Google Workspace

Data analysis

Communication

Cross-functional collaboration

Education

Undergraduate degree

Tools

Corrigo

Job description

JLL is seeking a Business Operations Analyst in Taguig, Philippines, embedded with business teams to optimize the Corrigo platform for operational objectives and client delivery outcomes. You will translate business needs into scalable configurations while guiding users through adoption journeys.

The role focuses on governing workflows, improving system adoption, and driving continuous improvement across regional and global teams.