Business Operations Analyst

JLL; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JLL is seeking a Business Operations Analyst in Taguig, Philippines, embedded with business teams to optimize the Corrigo platform for operational objectives and client delivery outcomes. You will translate business needs into scalable configurations while guiding users through adoption journeys.

The role focuses on governing workflows, improving system adoption, and driving continuous improvement across regional and global teams.

Qualifications

• Undergraduate degree or equivalent professional experience.
• 3+ years of experience managing CMMS platforms, work order systems, or operational technology solutions, preferably Corrigo.
• Strong functional and operational knowledge of the Corrigo platform, including system configuration, workflows, and module capabilities.
• Demonstrated ability to bridge business operations and technology solutions effectively.
• Strong understanding of business processes, operational procedures, and the downstream impact of system configuration decisions.
• Experience leading user adoption, stakeholder engagement, training delivery, and change management initiatives.
• Proven analytical and problem-solving skills with the ability to translate business needs into system solutions.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and/or Google Workspace applications.
• Strong communication, presentation, and stakeholder management skills across multiple organizational levels.
• Highly organized, collaborative, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
• Experience supporting regional or global operational programs is preferred.

Responsibilities

• Act as the primary liaison between business stakeholders, operational teams, and technology teams to ensure Corrigo solutions align with business objectives.
• Own the operational integrity, configuration, and optimization of the Corrigo platform across assigned accounts and programs.
• Analyze business processes and workflows to identify opportunities for system enhancements, automation, efficiency improvements, and operational standardization.
• Lead and advocate for the adoption of Corrigo modules, features, and platform capabilities across regional and global teams.
• Drive change management initiatives, including stakeholder engagement, communication planning, user readiness, and adoption strategies.
• Develop and deliver user training programs, workshops, and support materials to improve system knowledge and operational consistency.
• Partner with operational leaders to evaluate the business impact of system configurations, process changes, and technology enhancements.
• Manage Corrigo scope of works and collaborate with governance and technical teams to implement approved solutions.
• Monitor system performance, data quality, and operational KPIs, and lead remediation and optimization efforts where required.
• Produce and present meaningful operational and performance reporting on a monthly, quarterly, and annual basis.
• Support regional and global deployment initiatives, best practice implementation, and continuous improvement programs.
• Maintain process documentation, system standards, governance controls, and user procedures.

Skills

CMMS platform

Change management

Stakeholder management

Training delivery

Excel / Google Workspace

Data analysis

Communication

Cross-functional collaboration

Education

Undergraduate degree

Tools

Corrigo

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

Location: (APAC Region)

We are seeking a Business Operations Analyst who will serve as a strategic bridge between business operations and technology. This role is fully embedded within the business and is responsible for ensuring the Corrigo platform supports operational objectives, business processes, and client delivery outcomes effectively.

The successful candidate will possess strong functional knowledge of the Corrigo platform combined with a deep understanding of operational workflows, process governance, and stakeholder needs. This individual will drive platform optimization, system adoption, change management, and continuous improvement initiatives across regional and global teams.

The role requires a proactive professional who can translate business requirements into scalable system configurations while leading users and stakeholders through transformation and adoption journeys.

Key Responsibilities

• Act as the primary liaison between business stakeholders, operational teams, and technology teams to ensure Corrigo solutions align with business objectives.
• Own the operational integrity, configuration, and optimization of the Corrigo platform across assigned accounts and programs.
• Analyze business processes and workflows to identify opportunities for system enhancements, automation, efficiency improvements, and operational standardization.
• Lead and advocate for the adoption of Corrigo modules, features, and platform capabilities across regional and global teams.
• Drive change management initiatives, including stakeholder engagement, communication planning, user readiness, and adoption strategies.
• Develop and deliver user training programs, workshops, and support materials to improve system knowledge and operational consistency.
• Partner with operational leaders to evaluate the business impact of system configurations, process changes, and technology enhancements.
• Manage Corrigo scope of works and collaborate with governance and technical teams to implement approved solutions.
• Monitor system performance, data quality, and operational KPIs, and lead remediation and optimization efforts where required.
• Produce and present meaningful operational and performance reporting on a monthly, quarterly, and annual basis.
• Support regional and global deployment initiatives, best practice implementation, and continuous improvement programs.
• Maintain process documentation, system standards, governance controls, and user procedures.

Requirements/Qualifications

• Undergraduate degree or equivalent professional experience.
• 3+ years of experience managing CMMS platforms, work order systems, or operational technology solutions, preferably Corrigo.
• Strong functional and operational knowledge of the Corrigo platform, including system configuration, workflows, and module capabilities.
• Demonstrated ability to bridge business operations and technology solutions effectively.
• Strong understanding of business processes, operational procedures, and the downstream impact of system configuration decisions.
• Experience leading user adoption, stakeholder engagement, training delivery, and change management initiatives.
• Proven analytical and problem-solving skills with the ability to translate business needs into system solutions.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and/or Google Workspace applications.
• Strong communication, presentation, and stakeholder management skills across multiple organizational levels.
• Highly organized, collaborative, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
• Experience supporting regional or global operational programs is preferred.

Location:

On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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