Ops Manager, Content Moderation & Client Success

Tech Mahindra; Cebu City; On-site; PHP 1,707,456 - 2,561,184; Full time

Job summary

A leading technology solutions provider in Cebu City is looking for a manager to lead and deliver complex client engagements while ensuring exceptional customer service and team performance. The ideal candidate will have at least 5 years of experience in customer service management and a relevant degree. Responsibilities include managing team dynamics, performance analysis, and developing proposals for client engagements.

Qualifications

• Minimum 5 years of experience in a related field.
• Experience in customer service management is preferred.

Responsibilities

• Lead and deliver complex client engagements.
• Provide excellent customer service.
• Manage team relationships effectively.
• Drive performance from team leads and associates.
• Analyze performance trends for process improvements.

Skills

Customer service excellence

Team management

Performance analysis

Business solution design

Education

Bachelor's/College Degree

Job description

A leading technology solutions provider in Cebu City is looking for a manager to lead and deliver complex client engagements while ensuring exceptional customer service and team performance. The ideal candidate will have at least 5 years of experience in customer service management and a relevant degree. Responsibilities include managing team dynamics, performance analysis, and developing proposals for client engagements.