Operations Manager (Sr. Manager level)

Recruitify_HR; Muntinlupa; On-site; PHP 669,600 - 892,800; Full time

Job summary

A recruitment agency is seeking an experienced Operations Manager to lead the Content Moderation team in Muntinlupa. The successful candidate will have a strong background in Trust and Safety or Content Moderation within a BPO environment, and will manage daily operations, team performance, and adherence to quality standards. Key responsibilities include leading a team, monitoring performance metrics, and implementing improvements. This is a full-time position requiring at least 2 years of management experience in a BPO setting.

Qualifications

• Minimum of 2 years' experience as a Manager in a BPO environment.
• Strong background in Trust and Safety and/or Content Moderation.
• Excellent problem-solving, communication, and analytical skills.

Responsibilities

• Lead, coach, and manage a team of content moderation specialists.
• Monitor performance metrics and provide feedback.
• Ensure adherence to Trust and Safety policies.
• Collaborate with cross-functional teams to optimize workflow.
• Prepare and present operational reports to senior management.
• Implement process improvements to enhance team performance.
• Address escalations and provide timely solutions.

Skills

Leadership skills

Problem-solving

Communication skills

Analytical skills

Education

Bachelor's degree

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

• Lead, coach, and manage a team of content moderation specialists to meet operational goals.
• Monitor performance metrics, provide feedback, and implement improvement plans.
• Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
• Collaborate with cross-functional teams to optimize workflow and operational efficiency.
• Prepare and present operational reports and insights to senior management.
• Implement process improvements and drive initiatives to enhance team performance.
• Address escalations and provide solutions promptly.

Requirements

• Minimum of 2 years’ experience as a Manager in a BPO environment (must)
• Strong background in Trust and Safety and/or Content Moderation (must)
• Proven leadership and people management skills.
• Excellent problem-solving, communication, and analytical skills.