Ops Excellence Team Lead — Process Improvement & Impact

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an experienced team leader to drive performance, analyze pain points, and lead business reviews with clients and stakeholders.

You will mentor direct reports, improve SOPs, and coordinate with process excellence to enhance product and policy inputs. The role requires 2+ years in people leadership, strong analytical skills, independent work ethic, and excellent written and verbal communication.

Qualifications

• 2+ years leading teams with client-facing experience.
• Strong analytical skills with RCA capability.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Drive performance, identify and analyze operation pain points, and recommend solutions.
• Lead Business Reviews internally and with clients / stakeholders.
• Collaborate with Tier 3 on ideation activities, and overall process improvement.
• Identify, report and track issues in SOPs, tooling and recommend solutions.
• Drive and implement process updates, provide recommendations, and best practices.
• Analyse user behavior data and make content recommendations based on metrics.
• Coach and mentor direct reports of all tenure, implement performance quartile management.
• Work with process excellence team to build strong understanding of the product and provide meaningful inputs/insights for product/policy enhancement.
• Participate in planning sessions and helps set plans and programs.
• Participate in client calls regarding updates on new products and development.

Skills

People leadership

Process improvement

Analytical reasoning

Stakeholder management

SOP development

MS Office

Google Workspace

Tools

MS Office

Google Workspace

Job description

Cognizant Technology Solutions Philippines Inc. is seeking an experienced team leader to drive performance, analyze pain points, and lead business reviews with clients and stakeholders.

You will mentor direct reports, improve SOPs, and coordinate with process excellence to enhance product and policy inputs. The role requires 2+ years in people leadership, strong analytical skills, independent work ethic, and excellent written and verbal communication.