Head Of Operations Excellence PH

Qashier Pte Ltd; Makati; On-site; PHP 4,200,000 - 6,200,000; Full time

Job summary

Qashier Pte Ltd is seeking a Head of Operations Excellence to own the end-to-end rollout for merchants, from signup to live payments, across the Philippines. You will lead a Manila team, design the operating model, and partner network to scale thousands of activations monthly.

The ideal candidate has 8+ years in operations, with proven experience in high-volume rollouts, asset management, and SLA-driven vendor partnerships, across Luzon, Visayas and Mindanao.

Qualifications

• 8+ years in operations, including 3+ years leading teams in a high-volume, field-heavy operation.
• Experience with large partners and vendors and holding them to SLAs.
• Proven ability to design operating models and scale teams with volume.

Responsibilities

• Own terminal supply chain: import coordination, centralized provisioning hub, regional hubs, and 3PL network.
• Manage merchant onboarding operations and ensure risk/compliance readiness.
• Lead activation and field enablement to onboard and support merchants at scale.
• Oversee merchant support with defined SLAs and escalation paths.
• Manage vendors and 3PLs; contract and SLA performance.
• Develop systems and reporting with dashboards and process automation.
• Lead and grow the Manila operations team ahead of volume.

Skills

Operations leadership

Team management

Vendor management

Data-driven decisions

Process optimization

Job description

Job Description:

We're rolling out payment terminals to merchants nationwide, and we are hiring for Head of Operations Excellence, we need the person who makes it run. You'll own everything between a merchant signing up and that merchant taking payments every day: terminals provisioned and delivered across the country, merchants onboarded and live fast, and kept live when something breaks.

This is a build role with real volume from the start. You'll lead an existing Manila team of four, design the operating model and partner network behind the rollout, and grow the team as volume scales to thousands of activations a month.

What you'll own

• Terminal supply chain. Import coordination, a central provisioning hub in Metro Manila, regional hubs in Cebu and Davao, and the 3PL network linking them. Serial-level inventory and chain of custody from warehouse to merchant and back.
• Merchant onboarding operations. Document collection, quality and turnaround, so applications reach our Risk and Compliance team complete and approval-ready.
• Activation and field enablement. Merchants live on day one. Training programmes that equip partner sales and field teams to sell, onboard and support merchants at scale.
• Merchant support. Break-fix and swap-unit service with defined SLAs by region, plus helpdesk and escalation paths.
• Vendors and 3PLs. Selection, contracts, SLAs and performance management.
• Systems and reporting. Dashboards, capacity planning and process automation, using AI and tooling so the operation scales faster than headcount.
• Team. Lead and develop the Manila operations team, and hire ahead of volume.

What you bring

Must have

• 8+ years in operations, including 3+ years leading teams in a high-volume, field-heavy operation in the Philippines
• A physical rollout you ran at scale: serialised devices or assets, warehousing, 3PLs and reverse logistics
• A high-volume onboarding or activation funnel where document quality, compliance checks and turnaround time all mattered
• Operations across Luzon, Visayas and Mindanao, not only Metro Manila
• Command of your numbers: you know the volumes, lead times and SLA performance of every operation you've run
• Experience managing large partners and vendors and holding them to SLAs

Strong plus

• Payments, acquiring, e-wallet or fintech operations
• Regulated financial services exposure, such as KYC, KYB or AML processes
• Built an operation from zero, or launched a new program or market
• Uses automation and AI tools to remove manual work
  

About Us

Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech?