Operator - Customer Operations Support

Kamel Media Inc.; Pampanga; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

HMO

Job summary

Kamel Media Inc. in Pampanga is seeking Operators for our Customer Operations Support team to assist customers via voice-based support and AI-powered tools within a structured workflow.

You will handle calls, leverage AI prompts and system guidance to deliver timely, accurate service, while staying customer-focused and adaptable in a dynamic, supportive culture.

Qualifications

• Excellent interpersonal and communication skills.
• Fluent in English (spoken and written).
• Able to multitask efficiently, handle live chats while navigating multiple systems.
• Background in customer service, hospitality, or general contact centers.
• Strong sense of empathy, attention to detail, and commitment to excellent service.

Responsibilities

• Assist customers through voice-based support using AI-powered tools within a structured workflow.
• Handle calls while leveraging AI prompts and system guidance to streamline tasks and improve service quality.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

English fluency

Tech-savvy

Multitasking

Job description

We are looking for Operators to join our customer operations team. This role involves

assisting customers through voice-based support, using our AI-powered tools to ensure

timely, accurate, and high-quality service within a structured workflow. You will handle calls

while leveraging AI prompts and system guidance to streamline tasks and improve

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Title: Operator - Customer Operations Support

Core Requirements:

• Excellent interpersonal and communication skills.
• Strong organizational skills and keen attention to detail.
• Resilient under pressure with a positive, customer-first attitude.
• Empathetic, patient, and professional in customer interactions.
• Fluent in English (spoken and written).
• Fast learner, comfortable with new technologies and digital tools.
• Able to multitask efficiently, handle live chats while navigating multiple systems.
• Basic understanding of AI systems and confidence working with digital assistants
• Background in customer service, hospitality, or general contact centers.
• Strong sense of empathy, attention to detail, and commitment to excellent service.
• Open-minded, adaptable, and eager to learn in an AI-driven environment.

What We Look For:

• Candidates who embody our HUNGRY, HUMBLE, and HONEST values.
• Excellent communicators with a genuine desire to help others.
• Adaptable individuals who embrace feedback and teamwork.
• Those who thrive in a supportive, service-oriented culture and are comfortable
• leveraging AI tools to enhance performance.
• Salary: ₱21,000 month + Performance base incentives between 5,000 - 26,000 php .
• HMO
• Opportunity long-term growth
• Fun, supportive, and dynamic work culture.