Operations Associate Non-Voice Account (Financial Account | On Site Work)

Hytech Consulting Management; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Rice allowance and other non-taxable支出

Medical allowance

Clothing allowance

Laundry allowance

Coffee and snacks

Employee referral program

Career development

Supportive work environment

Convenient office location

Job summary

Hytech Consulting Management is seeking an Operations Associate in the Philippines to ensure smooth day-to-day operations. You will verify customer data, process account openings and amendments, and manage transactions while supporting the Operations Team Lead on projects.

You will collaborate with regional teams, contribute to internal communications, and help deliver accurate operational outcomes. English proficiency is essential; Chinese is a plus.

Qualifications

• Open to fresh graduates or candidates with less than 1 year of BPO experience.
• Proficient in English; Chinese language skills are a plus.
• Basic understanding of CRM systems and Microsoft Office tools.
• Flexible and adaptable to changing assignments and tasks.
• Strong sense of urgency and ability to follow through on responsibilities.
• Capable of working effectively in a team environment.
• Self-motivated, proactive, and requires minimal supervision.
• Eagerness to learn, grow, and improve continuously.

Responsibilities

• Review and verify customer data, including account openings, amendments, and verifications
• Support the Operations Team Lead in executing department-wide projects and initiatives
• Assist leadership by providing input on internal communication and strategy execution
• Create engaging content and presentations to effectively communicate Operations’ goals and updates
• Build and maintain relationships with internal departments, regional offices, and other stakeholders
• Respond to requests from Sales and other departments in a timely and professional manner
• Manage transactions accurately and efficiently

Skills

English proficiency

Fresh graduate welcome

Team player

Self-motivated

Adaptable

Tools

CRM systems

Microsoft Office

Job description

The Role:

As an Operations Associate, you will play a key role in ensuring smooth day-to-day operations. Your primary responsibilities will include verifying and reviewing customer data, processing account openings and amendments, and managing transaction process. You'll support the Operations Team Lead in executing projects and initiatives, contribute to internal communication strategies, and collaborate with teams across departments and regions to align on operational matters.

Main Responsibilities:

• Review and verify customer data, including account openings, amendments, and verifications
• Support the Operations Team Lead in executing department-wide projects and initiatives
• Assist leadership by providing input on internal communication and strategy execution
• Create engaging content and presentations to effectively communicate Operations’ goals and updates
• Build and maintain relationships with internal departments, regional offices, and other stakeholders
• Respond to requests from Sales and other departments in a timely and professional manner
• Manage transactions accurately and efficiently

Requirements:

• Open to fresh graduates or candidates with less than 1 year of BPO experience, preferably in Operations or other non-physical operations roles
• Proficient in English; Chinese language skills are a plus
• Basic understanding of CRM systems and Microsoft Office tools
• Flexible and adaptable to changing assignments and tasks
• Strong sense of urgency and ability to follow through on responsibilities
• Capable of working effectively in a team environment
• Self-motivated, proactive, and requires minimal supervision
• Eagerness to learn, grow, and improve continuously

What to Expect:

• Career Growth – Be part of a pioneering account where you can maximize your potential while collaborating with driven professionals
• Competitive Salary – Earn a fair wage that reflects your contributions
• Positive Working Environment – Join a team that values motivation, engagement, and teamwork
• Work-Life Balance – We prioritize employee wellness and strive to create a fulfilling and joyful work experience

Company Perks:

• Convenient and travel-friendly office location
• Non-taxable allowances covering rice, medical, clothing, and laundry expenses
• Complimentary coffee and snacks available in the workplace
• Employee referral program with incentives
• Opportunities for career development and internal growth
• Supportive and collaborative work environment

Who we are:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.

As a group company, we have an expansive network of brands situated across the globe, including Suntan Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

Why Join Us?

At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

We look forward to welcoming you aboard!