Operator, Attractions

Melco Resorts & Entertainment Limited; Manila, Hinoba-an; On-site; PHP 360,000 - 540,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila is seeking an Operator, Attractions to ensure guest safety and enforce SOPs across all operating moments. You will perform pre-opening checks, monitor queues, and coordinate with supervisors to maintain a secure, enjoyable experience.

The role requires CPR certification, flexibility in hours, and a customer-focused attitude with English communication. You will operate only trained attractions, report hazards, and assist in emergency procedures,

Qualifications

• Must obtain PNR Red CPR for Professional Rescuer certification.
• Prior experience is an advantage.
• College degree or equivalent.
• Customer-oriented with good English communication.
• Flexible in working hours.

Responsibilities

• Ensure guest and employee safety is the highest priority.
• Perform pre-opening inspections and prepare the location for opening.
• Ensure PPE is present and in good repair.
• Communicate safety instructions to guests and monitor attraction operation.
• Operate attractions only as trained and certified.
• Administer and coordinate emergency first aid as necessary.
• Evacuate the attraction and assist guests during evacuations.
• Follow SOP and report unsafe conditions.

Skills

Customer-oriented

Pleasant personality

Excellent English communication

Flexible in hours

Education

College degree or equivalent

Job description

POSITION SUMMARY

The Operator, Attractions is responsible for the safety of guests using the attraction and for strictly enforcing policies as described in the Attraction’s Standard Operating Procedures.

PRIMARY RESPONSIBILITIES

• Ensure that the safety of guests and employees is the highest priority.
• Conduct pre-opening inspections of assigned location and prepare for opening by sweeping queue lines, platforms, entrance and exit locations, and emptying trash.
• Ensure minimum required personal protective equipment as described in the SOP is present at the Attraction location and in good repair.
• Report any missing or damaged personal protective equipment to Supervisor, Attractions.
• Clearly communicate instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safely.
• Operate Attractions exactly as trained by trainer/supervisor without deviating from the SOP.
• Operator, Attractions will only operate attractions that they have been trained and certified to operate by their trainer/supervisor.
• Consistently practice safe work habits including, but not limited to, the proper use of personal protective equipment, safe lifting and reporting unsafe situations to your supervisor immediately.
• Control activity while in progress and constantly monitors the attraction while in operation, being prepared to stop or shut down the attraction should a problem occur.
• Administer and coordinate emergency first aid as necessary.
• Screen all guests to ensure they meet the physical requirements of the attraction or activity, in accordance with the SOP.
• Ensure adequate through‑put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SO Monitor guests enjoying the attraction and be prepared to assist scared guests safely.
• Responsible for evacuating the attraction and assisting guests through various evacuation methods including: extreme heights, various types of platforms, stairs and ladders.

OTHER DUTIES

• Understand and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Responds to changes in the family entertainment centre function as dictated by the industry, company and hotel.
• Attend training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.
• Perform tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations required.

QUALIFICATIONS

• Experience Must be able to obtain a PNR Red CPR for Professional Rescuer Certification.
• Prior experience is an advantage.
• Education College degree or equivalent.
• Skills / Competencies Customer-oriented Pleasant and pleasing personality Displays a high commitment to improving customer service Ability to communicate in English.
• Other Attributes Confident Passionate Organized Assertive Flexible in working hours, as this may require extra hours out of normal work hours.

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand‑in‑hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavour, we have a number of projects currently underway or planned.