Operations Transformation Officer

RCBC; Taguig; On-site; PHP 400,000 - 750,000; Full time

Job summary

RCBC in Taguig is seeking an Operations Transformation Officer to lead crisis and customer complaint management, conduct root cause analysis, and drive improvements across processes and systems.

The ideal candidate has a strong background in loan operations systems or an industrial engineering background, and is prepared to contribute in a mid-senior level, full-time capacity within a dynamic banking environment.

Qualifications

• Experience in crisis and customer complaint management.
• Knowledge of root cause analysis.

Responsibilities

• Handle crisis and customer complaint management, root cause analysis, and recomendends process/system improvements.

Job description

Operations Transformation Officer

RCBC Taguig, National Capital Region, Philippines

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Job Summary

• Handling crisis/customer complaint management, system/root cause analysis, recomendends process/system improvements

How will you contribute?

• Handling crisis/customer complaint management, system/root cause analysis, recomendends process/system improvements

What will make you successful?

• Preferably with strong background with loan operations system and/or industrial engineering graduate

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Business Development, and Product Management

Industries

• Banking

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