Operations Supervisor

MicroSourcing; Philippines; On-site; PHP 1,004,400 - 1,450,800; Full time

Benefits offered by this job

Competitive compensation above market

Health care coverage from day one

Paid time‑off with cash conversion

Performance bonuses

Flexible arrangements when possible

Career advancement opportunities

Job summary

MicroSourcing is seeking an Operations Supervisor to lead a high‑performing Admin Officer team in Libis, Quezon City. You will mentor staff, drive KPI/SLAs, and monitor process quality across orders, account creation, and master data management.

Ideal candidates bring 3+ years in supervision, strong analytical and communication skills, and proficiency in Excel and ERP systems. On‑site work with growth opportunities and a supportive culture.

Qualifications

• 3+ years of supervisory experience in admin or operations management.
• Strong leadership and coaching abilities to manage priorities and outcomes.
• Excellent written and verbal communication; able to handle escalations professionally.
• Advanced Excel skills including VLOOKUP, pivot tables, and data analysis.
• Experience collaborating with Sales, Finance, Operations, and AR to resolve complex issues.

Responsibilities

• Lead a team of Admin Officers and mentor on process best practices.
• Perform RCA on transaction errors and provide strategic improvement plans.
• Oversee timely processing of orders, new customer accounts, and master data updates.
• Collaborate with internal stakeholders to resolve issues and drive service improvements.
• Promote workplace safety and ensure compliance with Safety Management System.

Skills

Leadership

Analytical thinking

Problem solving

Excel proficiency

Communication

Tools

Pronto ERP

SAP

Oracle ERP

Job description

Operations Supervisor

Location: Libis, Quezon City, Metro Manila, Philippines

Employment type: Full‑time, On‑site, Dayshift

Benefits:

• Competitive compensation above market rates
• Health care coverage from day one for employee and dependents
• Paid time‑off with cash conversion, group life insurance, and performance bonuses
• Work‑life harmony with flexible arrangements when possible
• Opportunities for continuous learning and career advancement
• Inclusive workplace culture that celebrates diversity

Your Role

Lead a high‑performing team of Admin Officers, mentoring them on process best practices and ensuring consistent achievement of KPIs and SLAs.

• Manage the daily review and conduct Root Cause Analysis (RCA) of transaction errors, providing strategic reports and proactive improvement plans.
• Oversee timely and accurate processing of incoming orders, new customer account creations in the ERP system, and master data updates.
• Collaborate with internal stakeholders—Sales, Finance, Operations, Accounts Receivable—to resolve complex customer issues and drive continuous service improvement.
• Champion and facilitate workplace safety guidelines, risk assessments, and the Safety Management System, ensuring compliance with safety rules.

Minimum Requirements

• At least 3 years of supervisory experience in administrative or operational management, preferably in a fast‑paced environment.
• Proven ability to lead, mentor, and coach teams while managing competing priorities and delivering key outcomes.
• Strong analytical, investigative, and problem‑solving skills with high accuracy and attention to detail.
• Excellent written and verbal communication, with the ability to handle escalations and explain complex information professionally.
• Advanced proficiency in Microsoft Excel (VLOOKUP, pivot tables, data analysis).

Preferred Skills / Expertise

• Experience in credit, claims, or billing functions, especially in utilities, gas, or logistics sectors.
• Proficiency in ERP and billing systems such as Pronto, SAP, or Oracle.
• Experience conducting RCAs and creating proactive process improvement plans.
• Familiarity with workplace safety management systems and risk assessments.
• Track record of collaborating across multiple internal departments to meet strict service level agreements.