Operations Transformation Lead - Crisis/Process Improvement

RCBC; Taguig; On-site; PHP 400,000 - 750,000; Full time

Job summary

RCBC in Taguig is seeking an Operations Transformation Officer to lead crisis and customer complaint management, conduct root cause analysis, and drive improvements across processes and systems.

The ideal candidate has a strong background in loan operations systems or an industrial engineering background, and is prepared to contribute in a mid-senior level, full-time capacity within a dynamic banking environment.

Qualifications

• Experience in crisis and customer complaint management.
• Knowledge of root cause analysis.

Responsibilities

• Handle crisis and customer complaint management, root cause analysis, and recomendends process/system improvements.

Job description

RCBC in Taguig is seeking an Operations Transformation Officer to lead crisis and customer complaint management, conduct root cause analysis, and drive improvements across processes and systems.

The ideal candidate has a strong background in loan operations systems or an industrial engineering background, and is prepared to contribute in a mid-senior level, full-time capacity within a dynamic banking environment.