Operations Training Specialist | Hybrid, Growth & Impact

Home Credit Philippines; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based

HMO on Day 1 / HMO with dependents

Mental health coverage and wellness

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunities to work in international

Job summary

Home Credit Philippines is seeking an Operations Trainer to drive continuous learning and transfer knowledge to new hires. You will analyze training needs and create materials suitable for face-to-face or online delivery.

You will deliver classroom and online sessions, monitor trainee performance to identify gaps, mentor operators, and generate training reports for easy monitoring. This hybrid role offers a stable dayshift and opportunities for international exposure.

Qualifications

• Good Facilitation Skills and Excellent communication skills.
• Creation of training materials via powerpoint and other tools.
• Understands different kinds of learners.
• Training Needs Analysis.
• Knowledge in Training levels of Evaluation.
• Knowledge in Articulate or other e-learning software.

Responsibilities

• Acts as a subject matter expert in multiple lines of business.
• Facilitates required classroom and online training sessions for the department.
• Monitors trainee performance to identify training gaps.
• Mentors and coaches operators as needed.
• Creates and maintains training reports for easy monitoring.

Skills

Facilitation

Communication skills

Training materials development

Learner diversity awareness

Training needs analysis

Evaluation knowledge

Articulate / e-learning tools

Tools

PowerPoint

Articulate or LMS tools

Job description

Home Credit Philippines is seeking an Operations Trainer to drive continuous learning and transfer knowledge to new hires. You will analyze training needs and create materials suitable for face-to-face or online delivery.

You will deliver classroom and online sessions, monitor trainee performance to identify gaps, mentor operators, and generate training reports for easy monitoring. This hybrid role offers a stable dayshift and opportunities for international exposure.