Operations & Team Performance Lead

IBEX Global Solutions (Philippines) Inc.; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Operations Manager to oversee day-to-day supervision of non-exempt teams, assign work and monitor attendance, and contribute to selecting, training, developing, and completing performance appraisals in line with company policy.

The role focuses on ensuring productivity and service level goals, maintaining excellent client relationships, and driving continuous improvement in service quality.

Qualifications

• Experience supervising teams in a service operations setting.
• Knowledge of performance appraisal processes.

Responsibilities

• Oversee day-to-day supervision of non-exempt work groups and supervise attendance.
• Assign work and monitor attendance of team members to ensure smooth operations.
• Provide input into selecting, training, developing, and completing performance appraisals in line with company policies.
• Maintain optimum productivity and service level goals while supporting client needs and company objectives.

Job description

IBEX Global Solutions (Philippines) Inc. is seeking an Operations Manager to oversee day-to-day supervision of non-exempt teams, assign work and monitor attendance, and contribute to selecting, training, developing, and completing performance appraisals in line with company policy.

The role focuses on ensuring productivity and service level goals, maintaining excellent client relationships, and driving continuous improvement in service quality.