Operations Team Leader: Coaching & KPIs

Concentrix CVG Philippines, Inc.; Iloilo City; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is hiring a Team Leader, Operations to supervise a group of call center associates and drive performance. The role requires coaching, attendance monitoring, and ensuring that KPIs and service levels are met.

You will mentor staff, conduct regular performance reviews, and run team meetings while promoting Concentrix values and maintaining compliance with policies.

Qualifications

• Associate's degree in related field; 2–4 years relevant experience preferred.
• Strong communication skills, written and verbal.
• Ability to lead a team, coach and meet deadlines under pressure.

Responsibilities

• Supervise a group of call center associates daily, monitoring work and attendance.
• Coach direct reports to achieve KPIs and performance targets.
• Ensure service and KPIs meet contractual and financial expectations.
• Communicate expectations and provide timely updates.
• Lead team meetings and stay updated on internal processes.

Skills

Coaching

Team leadership

Communication

Performance management

Multitasking

Attendance monitoring

Education

Associate degree

Job description

Concentrix CVG Philippines, Inc. is hiring a Team Leader, Operations to supervise a group of call center associates and drive performance. The role requires coaching, attendance monitoring, and ensuring that KPIs and service levels are met.

You will mentor staff, conduct regular performance reviews, and run team meetings while promoting Concentrix values and maintaining compliance with policies.