Operations Team Lead — Call Center Coaching

Concentrix Corporation; Quezon City; On-site; PHP 50,000 - 80,000; Full time

Job summary

Concentrix Corporation, Quezon City, invites applications for Team Leader, Operations. The role oversees day-to-day supervision of a group of call center associates, driving performance against KPIs through coaching and accountability.

You will mentor team members, manage attendance, coordinate team activities, and ensure contractual service levels while promoting Concentrix values. Requires strong communication and leadership under pressure.

Qualifications

• Associate's degree in related field with 2–4 years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Ability to lead a multi-tasking team and meet deadlines.
• Willingness to work a flexible schedule.
• Ability to coach and develop team members to achieve targets.

Responsibilities

• Supervise day-to-day operations of a group of call center associates.
• Coach team members regularly to achieve performance metrics.
• Monitor work and attendance in line with policy and legal requirements.
• Identify performance issues and implement corrective action up to termination.
• Ensure service levels meet KPIs and financial expectations.
• Conduct team meetings and communicate updates.

Skills

Team leadership

Coaching

Communication skills

Attendance management

Education

Associate's degree

Job description

Concentrix Corporation, Quezon City, invites applications for Team Leader, Operations. The role oversees day-to-day supervision of a group of call center associates, driving performance against KPIs through coaching and accountability.

You will mentor team members, manage attendance, coordinate team activities, and ensure contractual service levels while promoting Concentrix values. Requires strong communication and leadership under pressure.