Operations Team Lead - KPI Performance Coach

Concentrix Corporation; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Concentrix Corporation in Cebu City is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance against KPIs. You will coach, motivate, and hold staff accountable to ensure service levels meet contractual targets.

The role requires an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. A flexible schedule is expected.

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal, and the ability to coach and develop others.
• Proven ability to lead a team, manage priorities, and meet deadlines.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach direct reports regularly to drive performance against KPIs.
• Identify performance issues, develop action plans, and implement corrective actions as needed.
• Lead team meetings, coordinate activities, and ensure adherence to policies and schedules.

Skills

Coaching

Leadership

Communication

Multitasking

Team mentoring

Education

Associate's degree in related field

Job description

Concentrix Corporation in Cebu City is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance against KPIs. You will coach, motivate, and hold staff accountable to ensure service levels meet contractual targets.

The role requires an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. A flexible schedule is expected.