Operations Team Leader

Cover Desk Philippines; Quezon City; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Opportunities for promotion

Paid training

Pay raise

Promotion to permanent employee

Job summary

Cover Desk Philippines seeks an Operations Supervisor to oversee virtual assistants in Quezon City. You will monitor VA productivity, manage timekeeping, and support admin with service and quoting tasks.

As part of the production team, you will coach VAs on performance, prepare weekly KPI reports, and collaborate in meetings. This role offers opportunities for promotion and a permanent position.

Qualifications

• Experience supervising virtual assistants and teams.
• Strong timekeeping and productivity monitoring skills.
• Ability to communicate with admin and VAs clearly.

Responsibilities

• Monitor VAs’ productivity during shifts.
• Manage VAs’ timekeeping to ensure accurate earnings.
• Provide service and quoting assistance to VAs when needed.
• Assist Nesting SMEs or Team Leads on the production floor.
• Report trends in VA behavior or performance to the Operations Manager.
• Coach VAs on performance concerns and provide recommendations.
• Prepare weekly and monthly accomplishment reports and KPI reviews.
• Attend meetings and collaborate with team members.
• Willing to take on special tasks as assigned.
• Candidate must be willing to work in Quezon City.

Skills

People management

Performance coaching

Time management

Communication

Reporting

Team coordination

Job description

Candidates must be capable to do the following:

• Monitor VAs’ productivity on the production floors - All VAs are actively doing their tasks during shift
• Manage VAs’ timekeeping to ensure accurate and complete earnings Communicate and work directly with admin - point of contact between admin and virtual assistants
• Provide service and quoting assistance to VAs when needed
• Assist in Nesting SMEs or other Team Leads on the production floor Check the VAs’ end of day reports - make sure that VAs are given enough tasks to work on
• Report to the Operations Manager any trends noticed in the VA behavior or performance
• Coach VAs regarding performance concerns / identify challenges and give recommendations
• Provide feedback
• Prepare weekly / monthly accomplishments reports and KPI reviews Attend meeting and collaborate with team members
• Willing to work on special task/s assigned
• Candidate must be willing to work in Quezon City

Job Types: Permanent, Full-time

Benefits:

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

• Monday to Friday

• Night shift

Supplemental pay types:

• Bonus pay

• Performance bonus

• Yearly bonus