Team Leader, Call Center Operations

Concentrix Corporation; Cebu City; On-site; PHP 480,000 - 600,000; Full time

Job summary

Concentrix Corporation is seeking a Team Leader in Cebu City to supervise a group of call center associates and drive performance KPIs. The role focuses on coaching, timely feedback, and managing attendance and workload to meet targets.

The ideal candidate holds an Associate's degree with 2–4 years of relevant experience, demonstrates strong communication, and can lead the team under pressure while coordinating schedules and initiatives.

Qualifications

• Strong leadership and coaching skills to supervise call center associates.
• Excellent written and verbal communication.
• Ability to multitask, prioritize, and meet timelines.

Responsibilities

• Supervise a group of call center associates on a daily basis.
• Coach and provide regular feedback to achieve KPIs and performance metrics.
• Identify performance gaps and implement improvement plans or corrective actions.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Communicate expectations and updates to the team; organize team meetings.

Skills

Leadership

Coaching

Communication

Multitasking

Prioritization

Mentoring

Education

Associate's degree in related field

Job description

Concentrix Corporation is seeking a Team Leader in Cebu City to supervise a group of call center associates and drive performance KPIs. The role focuses on coaching, timely feedback, and managing attendance and workload to meet targets.

The ideal candidate holds an Associate's degree with 2–4 years of relevant experience, demonstrates strong communication, and can lead the team under pressure while coordinating schedules and initiatives.