Operations Team Lead: Guide, Grow & Optimize Support

Cognizant; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

Cognizant in Pasig, Philippines is seeking a Team Leader to manage and motivate a client-focused operations team. You will guide daily activities, drive performance, and collaborate with stakeholders to deliver reliable service.

The role requires 2+ years of leadership experience, a bachelor's or MBA, and willingness to work mid-graveyard shifts, weekends as needed, and at the Giga Center in Pasig. Join a dynamic environment that values growth, collaboration, and delivering results.

Qualifications

• Bachelor's degree required; MBA preferred for advancement.
• 2+ years of experience leading teams and managing workflows.
• Experience with customer service and technical troubleshooting for financial/payment gateway platforms.
• Willigness to work at Giga Center, Pasig.
• Willigess to work mid-graveyard shifts, holidays, and weekends when needed.

Responsibilities

• Manage, mentor, scale up, stabilize team.
• Attrition and performance management.
• Document and report team performance daily/weekly/monthly.
• Lead business reviews with stakeholders.
• Audit and test transactions.
• Track and report issues and bugs.
• Apply latest guidelines and best practices.
• Analyse user behavior data and make content recommendations.
• Coach and mentor new joiners and agents with low performance.

Skills

Team leadership

Workflow management

Customer service

Technical troubleshooting

Shift flexibility

Education

Bachelor's degree

MBA preferred

PMP certification

Job description

Cognizant in Pasig, Philippines is seeking a Team Leader to manage and motivate a client-focused operations team. You will guide daily activities, drive performance, and collaborate with stakeholders to deliver reliable service.

The role requires 2+ years of leadership experience, a bachelor's or MBA, and willingness to work mid-graveyard shifts, weekends as needed, and at the Giga Center in Pasig. Join a dynamic environment that values growth, collaboration, and delivering results.