Operations Team Lead: Coach, Drive KPIs & Performance

Convergys; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Convergys is seeking a Team Leader - Operations in Cebu City. The role oversees day-to-day supervision of a call center team, coaching members to meet and exceed KPIs while maintaining service standards.

You'll drive performance, attendance, and coaching effectiveness in a fast-paced environment. The ideal candidate holds an Associate’s degree with 2–4 years of relevant exp and demonstrates strong communication, mentoring, and multitasking abilities.

Qualifications

• Associate's degree in related field required.
• 2–4 years of relevant experience preferred.
• Strong communication and leadership skills essential.

Responsibilities

• Supervise day-to-day operations of a group of call center associates.
• Coach and monitor performance to achieve KPIs and targets.
• Identify performance issues and implement corrective actions as needed.
• Schedule team activities and conduct regular team meetings.
• Ensure adherence to policies, procedures, and legal requirements.

Skills

Leadership

Coaching

Communication

Mentoring

Multi-tasking

Teamwork

Education

Associate's degree

Job description

Convergys is seeking a Team Leader - Operations in Cebu City. The role oversees day-to-day supervision of a call center team, coaching members to meet and exceed KPIs while maintaining service standards.

You'll drive performance, attendance, and coaching effectiveness in a fast-paced environment. The ideal candidate holds an Associate’s degree with 2–4 years of relevant exp and demonstrates strong communication, mentoring, and multitasking abilities.