Operations Team Leader — Coaching & KPIs

Concentrix Philippines; Philippines; On-site; PHP 446,000 - 893,000; Full time

Job summary

Concentrix Philippines is seeking a Team Leader, Operations to supervise a call center group and drive performance to meet KPIs. The role emphasizes coaching, accountability, and consistent communication within the team.

The ideal candidate will have an Associate's degree with 2–4 years of relevant experience, strong leadership qualities, and the ability to manage multiple tasks under pressure while maintaining high service standards.

Qualifications

• Associate's degree with 2–4 years of relevant experience preferred.
• Strong leadership and coaching abilities to develop team performance.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach and monitor performance to meet weekly KPIs and contracts.
• Identify performance issues and implement corrective actions, up to termination if needed.
• Ensure service levels and KPIs align with contractual and financial expectations.
• Communicate expectations and provide timely updates to the team.
• Lead team meetings and stay current with internal policies and procedures.

Skills

Team leadership

Coaching

Communication

Attendance monitoring

Education

Associate's degree

Job description

Concentrix Philippines is seeking a Team Leader, Operations to supervise a call center group and drive performance to meet KPIs. The role emphasizes coaching, accountability, and consistent communication within the team.

The ideal candidate will have an Associate's degree with 2–4 years of relevant experience, strong leadership qualities, and the ability to manage multiple tasks under pressure while maintaining high service standards.