Operations Support Staff

EMTS Inc.; Makati; On-site; PHP 312,000 - 513,000; Full time

Job summary

EMTS Inc. in Makati is seeking an Operations Coordinator to support field service delivery. You will coordinate and manage schedules between sales and engineers to ensure timely service, communicate updates, and maintain accurate service records.

You will log equipment, update CMMS data, prepare daily updates for the Operations Manager, and handle documentation, filing, data entry, and other administrative tasks. This role requires meticulous organization and reliability.

Responsibilities

• Coordinate and manage schedules between sales and engineers to ensure timely and efficient service delivery.
• Communicate with sales team and engineers regarding schedules, service requirements, updates, and operational concerns.
• Log and track all equipment, tools, and company assets taken out and returned by engineers, ensuring proper documentation and accountability.
• Update and maintain the service master list for every completed and ongoing job, ensuring records are accurate and current.
• Prepare and submit daily operational updates and reports to the Operations Manager.
• Conduct quality checks on the Calibration Management and Maintenance System (CMMS) to ensure data accuracy, integrity, and process compliance.
• Monitor pending jobs, service requests, documentation, and other operational requirements, and follow up as necessary.
• Maintain organized digital and physical records related to equipment, service activities, reports, and operational documents.
• Assist with administrative tasks such as document preparation, filing, data entry, supply requests, and internal coordination.
• Assist in preparing quotations, service-related documents, checklists, forms, and other operational paperwork as assigned.
• Assist in monitoring the company's calibration tools and coordinate preventive maintenance or servicing requirements to keep them in good working condition.
• Perform other operational and administrative duties as assigned by the Operations Manager.

Job description

Key Responsibilities

• Coordinate and manage schedules between sales and engineers to ensure timely and efficient service delivery.
• Communicate with sales team and engineers regarding schedules, service requirements, updates, and operational concerns.
• Log and track all equipment, tools, and company assets taken out and returned by engineers, ensuring proper documentation and accountability.
• Update and maintain the service master list for every completed and ongoing job, ensuring records are accurate and current.
• Prepare and submit daily operational updates and reports to the Operations Manager.
• Conduct quality checks on the Calibration Management and Maintenance System (CMMS) to ensure data accuracy, integrity, and process compliance.
• Monitor pending jobs, service requests, documentation, and other operational requirements, and follow up as necessary.
• Maintain organized digital and physical records related to equipment, service activities, reports, and operational documents.
• Assist with administrative tasks such as document preparation, filing, data entry, supply requests, and internal coordination.
• Assist in preparing quotations, service-related documents, checklists, forms, and other operational paperwork as assigned.
• Assist in monitoring the company's calibration tools and coordinate preventive maintenance or servicing requirements to keep them in good working condition.
• Perform other operational and administrative duties as assigned by the Operations Manager.