Operations Support Officer (016 - 0622)

Hunt St Pty Ltd; Manila; Remote; PHP 625,000 - 845,000; Full time

Job summary

Hunt St Pty Ltd is seeking an Operations Support Officer based in the Philippines to support an Australian client. The role involves coordinating daily office tasks, invoicing, inventory control, and customer follow-ups via phone, email, and text.

You will assist with accounting tasks in Xero, manage automotive stock with specialized software, and produce reports using Microsoft Office tools. The position is remote-friendly for an independent contractor, with consideration for AU business hours.

Qualifications

• Excellent English communication for professional customer interactions.
• Proven experience as an office administrator, preferably in a customer service-based industry.
• Strong proficiency in Xero accounting software.
• Advanced skills in Microsoft Office Suite / Dynamics 365 (Windows environment).
• Experience with AI technologies (e.g. ChatGPT, automation software, or AI-driven CRM systems).
• Strong organisational abilities, attention to detail, and customer service orientation.

Responsibilities

• Manage daily office operations, including scheduling, invoicing, and inventory tracking.
• Handle customer follow-ups via phone, email, and text to ensure satisfaction and schedule services.
• Use Xero for bookkeeping, payroll, and financial reporting.
• Use automotive software to manage inventory and stock movements.
• Create documents and presentations with Microsoft Office; analyze data.
• Leverage AI tools to streamline workflows and customer communications.
• Maintain accurate records, prepare reports, and assist with regulatory documentation.
• Provide virtual/remote customer support.

Skills

English proficiency

Office administration

Customer service orientation

Organisational skills

Attention to detail

Multitasking

Certification (admin or accounting)

Tools

Xero accounting

Microsoft Office

Dynamics 365

AI tools

CRM systems

Podium CRM

Job description

Job Role: Operations Support Officer

Looking for Philippines-based candidates

Compensation range: $1,500 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.

Who We Are

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is

We are a dynamic retail automotive shop based in Brisbane's southside. We focus on keeping vehicles running safely and smoothly. Over the years, we've grown into a network of service centres across the country, but we've kept the same hands-on, customer-first approach that makes every visit feel personal.

Our team loves solving problems, fixing cars right the first time, and making sure every customer leaves with confidence. We use modern tools and systems to stay organized and efficient.

Role Overview

We're looking for an organized and tech-savvy Operations Support Officer to keep our operations running smoothly and make our customers’ experience effortless. You'll manage day-to-day office tasks like scheduling, invoicing, and inventory tracking, while handling customer follow-ups via phone, email, and text. You'll also support accounting and financial reporting in Xero, manage documents and stock with automotive software, and use Microsoft Office and AI tools to streamline workflows. This role is remote-friendly, so you'll be providing virtual support while keeping everything organised, accurate, and on track.

You'll be an integral member of our team where you'll play a pivotal role in the growth of our workshop. You'll be included in weekly meetings where your input and ideas will be valued.

Key Responsibilities:

• Manage daily office operations, including scheduling appointments, invoicing, and inventory tracking
• Handle customer follow-ups via phone CRM (Podium), email and text messaging to ensure customer satisfaction, resolve queries, and schedule services
• Use Xero for accounting tasks such as bookkeeping, payroll, and financial reporting
• Use Automotive software to manage inventory and stock movements
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and create presentations
• Leverage AI tools (e.g. for automation, chatbots, or data insights) to streamline workflows, such as customer communication or task management
• Maintain accurate records, prepare reports, and assist with compliance and regulatory documentation
• Provide virtual / remote customer support

Requirements

• Excellent English communication skills, both written and verbal, for professional customer interactions
• Proven experience as an office administrator, preferably in a customer service-based industry
• Strong proficiency in Xero accounting software
• Advanced skills in Microsoft Office Suite / Dynamics 365 (Windows environment)
• Experience with AI technologies (e.g. tools like ChatGPT, automation software, or AI-driven CRM systems)
• Strong organisational abilities, attention to detail, and customer service orientation
• Ability to multitask in a fast-paced environment
• Relevant certification (e.g. in administration or accounting) is a plus

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor")