Operations Lead

Game Ops; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

Game Ops is seeking individuals with leadership potential to join our operations team in Ortigas, Pasig. The role trains you to perform the Manager's duties and prepares you to join the Leadership team.

Applicants should have prior leadership/organizational experience and be willing to work a night shift on-site, including weekends and holidays, while developing skills across IT-enabled operations and customer support.

Qualifications

• 2 years (or more) background/experience in IT Enabled Operations and/or Customer Support
• Degree in Information Technology or other related course is a plus
• Strong leadership and organizational management experience or potential

Responsibilities

• Lead a group or several groups of people and manage schedules
• Conduct training and performance reviews for skill improvement
• Develop and implement daily operational strategies and procedures
• Assist the Manager with daily operations and coordinate with teams
• Provide quality customer support to clients/players during shifts

Skills

Leadership

Organizational skills

Recruitment

Training

Customer support

Time management

Multitasking

Coaching

Decision making

Mentoring

Education

Information Technology degree

Tools

Microsoft Office

Google Suites

Job description

We are searching for individuals that recognize the value of professional growth through the development of professional skills, and have the dedication to achieve such advancement.

Applicants accepted into these positions will work alongside our existing Managers, will be trained to perform the same duties and handle the same responsibilities, with the expectation that they will eventually become capable of performing the Manager's role by themselves, and become the next additions to the Leadership team of the company.

Therefore, applicants for this position are expected to have some prior experience in leadership and organizational management, and possess the skills and attitudes enumerated below, in order to progress into a full leadership role.

Leadership Skills:

• Manage a group or several groups of people
• Address team schedule changes, employee concerns, and operational issues
• Represent the company well by serving as a role model to subordinates
• Create and implement rules/standards in order to maintain discipline in the office
• Conduct coaching, counselling, performance reviews for skill improvement
• Exercise appropriate judgment regarding department or employee concerns
• Guide employees who encounter difficulties at work
• Create and implement Operational strategies on a daily basis
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Organizational Skills:

• Multitask and stay focused at all times
• Time management
• Foresee possible operational problems and create solid solutions
• Submit deliverables in a timely, efficient and knowledgeable manner
• Determine the things that need to be prioritized
• Assist the Manager with daily operations

Recruitment and Training:

• Interview and assess applicants to meet operational requirements
• Ensure the smooth transition of new employees
• Conduct training for new employees
• Continuously improve employees' skills through follow-up training
• Willing to train and motivate subordinates to reach a leadership position

General Requirements:

• Passion for online games
• Aspiration to become a leader
• Ability to provide quality and efficient customer support to clients/players
• 2 years (or more) background/experience in IT Enabled Operations and/or Customer Support
• Microsoft Office and Google Suites proficiency
• Strong and positive personality
• Degree in Information Technology or other related course is a plus

Other Requirements:

• Must be willing to work onsite in Ortigas Pasig on a shifting schedule (NIGHTSHIFT)
• Must be willing to work on weekends and holidays
• Must be willing to work long hours and render overtime