Operations Support Analyst I: Liaison & Project Delivery

Citibank (Switzerland) AG; Philippines; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in the Philippines is seeking an entry-level Ops Support Analyst 1 within CBPS to provide non-voice operations support, including client reports, MIS, and documentation maintenance. You will liaise with operations staff, project managers, custodians and clients, build knowledge of industry practices, and contribute to day-to-day processes within Citi's operations infrastructure.

Strong MS Office and SQL basics, plus a Bachelor’s degree, are expected, with exposure to

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry.
• Working knowledge of SQL environments and database queries.
• Previous relevant experience preferred.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholder and technology, including advising on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos and write UAT scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as the project manager for follow ups across departments.
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables.

Skills

Microsoft Office

SQL

Client reporting

Education

Bachelor's degree

Tools

SQL databases

Job description

Citibank (Switzerland) AG in the Philippines is seeking an entry-level Ops Support Analyst 1 within CBPS to provide non-voice operations support, including client reports, MIS, and documentation maintenance. You will liaise with operations staff, project managers, custodians and clients, build knowledge of industry practices, and contribute to day-to-day processes within Citi's operations infrastructure.

Strong MS Office and SQL basics, plus a Bachelor’s degree, are expected, with exposure to