Ops Sup Analyst 1 CBPS - C09 - TAGUIG

Citi; Philippines; On-site; PHP 320,000 - 520,000; Full time

Job summary

Citi in the Philippines is hiring an Ops Sup Analyst 1 in CBPS to provide non-voice operations support, including sales support, MIS, Day 2 reviews, and record maintenance. This entry-level role serves as a liaison between operations, project managers, custodians and clients, and participates in regulatory reviews with Legal & Compliance teams.

Bachelor’s degree required; proficiency in Microsoft Office and working knowledge of SQL are preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry.
• Working knowledge of SQL environments and database queries.
• Strong organizational and time management skills.
• Demonstrated problem-solving and decision-making abilities.
• Clear written and verbal communication skills.

Responsibilities

• Perform business analysis and document current and future state of client reports and advices.
• Provide regular status updates and create presentations for steering committee updates.
• Collaborate with Legal & Compliance to obtain sign-off on regulatory requirements.
• Act as liaison between business stakeholders and technology; advise on options, risks, costs, and timelines.
• Prioritize business needs and timelines with stakeholders.
• Create and facilitate training sessions, demos, and write UAT scripts.
• Manage and maintain project plans and follow-ups across departments.
• Handle multiple projects delivering regulatory client deliverables.
• Ensure exceptional client experience and align with Citi policies and controls.

Skills

Written communication

Verbal communication

Problem-solving

Decision-making

Time management

Client reporting

Stakeholder management

Education

Bachelor's degree

Tools

Microsoft Office

SQL

Job description

• Previous relevant experience preferred

The Ops Sup Analyst 1 in CBPS is an entry-level position responsible for providing non-voice operations support services, including but not limited to; sales support, MIS, Day 2 reviews, record/documentation maintenance, storage & retrieval of records, and account maintenance. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, internal teams, project managers, custodians and clients. Have a good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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