Operations Support Administrator - 7541

International Education; Manila; Hybrid; PHP 268,000 - 335,000; Part time

Benefits offered by this job

HMO Coverage and Life Insurance on Day

Paid Annual Leaves

Vesting/Retirement package

Career growth and development

Well-being programs

Flexible schedule

Hybrid work arrangement

Job summary

Cambridge University Press & Assessment in Manila is seeking an Operations Support Administrator for a 12-month fixed-term contract. This hybrid role requires working in Makati City with two in-office days and a schedule that overlaps UK hours, supporting busy teams with varied administrative tasks.

You will collaborate across departments, maintain data accuracy, and help streamline processes while ensuring high-quality service and regulatory compliance.

Qualifications

• Detail-oriented and customer-focused.
• Strong data entry and accuracy.
• Excellent written and verbal communication in English.

Responsibilities

• Provide flexible support to OST managers during busy periods.
• Handle tasks across teams and ensure timely processing of work.
• Update procedures and share knowledge of best practices.

Skills

Detail-oriented

Customer-focused

Data entry

Communication

Organized

Regulatory compliance understanding

Tools

Outlook

Excel

Word

PowerBI

Zendesk

SAP

Job description

Operations Support Administrator

Work setup

We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule

Monday to Friday, 3PM to 11PM / 4PM to 12AM Manila time, overlaps with UK operating hours

Employment type

Fixed-term (12 months)

Location

Makati City, Metro Manila

Pay range

Php 24,000 to Php 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endlesspossibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Operations Support Administrators to join our Manila Education Operations team. The role will support busy teams when most needed with a variety of administrative tasks, moving between teams for short placements, providing assistance on a day-to-day basis. This supports our operational teams by increasing resilience and enabling future growth.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Service Incentive Leave, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an OST Administrator?

Reporting to the Operations Support Team (OST) Managers, your role is critical to the completion of work, providing flexible support especially in busy periods. You will be responsible for timely and accurate processing of allocated tasks depending on where you are working, which will change as the examination series progresses. You will also be expected to:

• Respond professionally to colleagues and customers
• Advocate collaborative working relationships with Operations team members and colleagues across the organisation
• Share knowledge of good practice and new techniques adopted in one team and show how these can apply to other situations
• Pioneer and identify process improvements, speaking up for efficiency and effectiveness
• Update procedures and submit for approval when required so they are current and correct
• Perform other duties as defined by the line manager and/or deployment supervisor.

Please note that paid overtime and weekend work during busy periods may be required.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

You're an ideal candidate if you are detail-oriented, customer-focused, and comfortable working with inputting and checking data.

You take initiative, quickly build rapport and integrate with new teams, enjoy solving problems, and understand the importance of regulatory compliance and high-quality service.

You should also have:

• Proficient use of Microsoft office products (Outlook, Excel, Word. Knowledge of PowerBI is also desirable)
• Clear and confident professional communication skills, both written and verbal in English
• Well organised, and able to prioritise effectively
• High accuracy and speed in data entry and maintenance across multiple platforms.
• Familiarity with—or a willingness to learn—tools like Zendesk and SAP.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

#LI-Hybrid #PursuingPotential #CambridgeManila