Customer Data Associate - 7513

Cambridge University Press & Assessment; Manila; Hybrid; PHP 268,000 - 335,000; Full time

Job summary

Cambridge University Press & Assessment in Manila is seeking a Customer Data Associate to join the UK Sales Partnership team. You will help build customer contact data, validate leads, and support integrated campaigns while maintaining CRM records.

The role is hybrid with in-office days, working 3PM–11PM Manila time to overlap UK hours. Strong data skills and MS 365 proficiency are essential for success.

Qualifications

• Strong background in data and data handling.
• Excellent written and verbal communication.
• Proficient with Microsoft 365, Teams, Outlook and Excel.

Responsibilities

• Research, identify and build customer contact data ahead of key campaigns.
• Identify and validate customer sales leads from internal channels.
• Support sales and marketing campaigns with market intelligence and feedback.
• Maintain accurate CRM records and collaborate with internal teams.

Skills

Data handling

Written and verbal communication

English proficiency

Tools

Microsoft 365

Microsoft Teams

Outlook

Excel

CRM familiarity

Job description

Customer Data Associate

Internal Role Title: Lead Development Executive

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Customer Data Associate to join our UK Sales Partnership team.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as in the role?

Reporting to the Regional Partnership Executive Manager, your accountabilities will include:

• Research, identify and build customer contact data ahead of key campaigns.
• Identify and validate customer sales leads from across the different internal customer channels ensuring all leads enter in the sales process (sales bowtie model), ensuring smooth handover to the UK sales team
• Support integrated sales and marketing campaigns by providing market intelligence and feedback.
• Maintain accurate records using CRM systems
• Collaborate with internal teams

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Strong background in data
• Strong written and verbal communication.
• Strong working knowledge of Microsoft 365, Microsoft Teams, Outlook, and Excel.

Desirable:

• Understanding GDPR and sales reporting.
• Data literacy and CRM experience.
• Understanding of the UK education landscape.
• Familiarity with CRM systems and digital engagement tools.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

#PursuingPotential #CambridgeManila