Operations Supervisor (Remote)

The Elitejob; Philippines; Remote; PHP 2,285,714 - 3,428,571; Full time

Benefits offered by this job

People-focused culture

Networking opportunities

Knowledge about various industries

Remote work-friendly environment

Opportunities for rapid promotion

Competitive compensation

Job summary

A leading financial institution is seeking an Operations Supervisor to oversee assistant performance and enhance customer satisfaction. The ideal candidate will have a Bachelor's degree, 2-3 years of supervisory experience in a BPO, and strong English communication skills. This is a remote position offering competitive compensation and a focus on personal growth within a dynamic team.

Qualifications

• Excellent written and spoken English communication skills.
• 2-3 years of experience as a supervisor or team lead in a BPO environment or similar.
• 1 year of experience working in the virtual assistant field.

Responsibilities

• Oversee assistants and monitor their attendance and performance.
• Identify areas of improvement and develop assistant skills.
• Conduct coaching sessions to improve performance.
• Promote employee engagement through various programs.

Skills

Team leadership

Customer relationship management

Problem-solving

Strategic planning

Education

Bachelor's degree

Job description

Operations Supervisor

Our company is looking for an Operations Supervisor to start immediately!

The Role

We are seeking a talented and motivated Supervisor for our Philippine Operations. The Supervisor will oversee assistant performance, monitor, and maintain the quality of outputs based on standards provided by the client and the quality team. The main goal is to drive success. The end goal is to increase value, retention, customer satisfaction, and revenue through expanded use of the Wing platform.

Who you are:

• You are a passionate people-person who loves building relationships with team members & customers.
• You are a strong team player and able to work well with others.
• You enjoy setting goals, breaking them down, and figuring out how to reach them.
• You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle.
• You are obsessed with customer success and go above what is required to promote customer satisfaction through different strategies in people management.

Duties and Responsibilities include but are not limited to:

• Oversee assistants and monitor their attendance, performance, and the quality of their service and outputs.
• Identify areas of improvement and strategize on ways to develop assistant skills to meet client expectations.
• Conduct coaching sessions to improve performance and help assistants overcome challenges.
• Promote employee engagement through various programs to boost morale.

Schedule:

US work hours (40+ hours per week)

Salary:

Basic Salary + Skill-based bonus, depending on experience and skills.

Location:

This is a remote job.

Qualifications:

• A Bachelor's degree.
• Excellent written and spoken English communication skills.
• At least 2-3 years of experience as a supervisor or team lead in a BPO environment or similar.
• At least a year of experience working in the virtual assistant field.

Environment & technology needed for the job:

• Fast, reliable internet connection & electricity.
• Professional microphone headset or functional microphone.
• Responsive computer.
• Clean and professional background/audio environment for video calls.

Benefits:

• People-focused culture centered on community and personal growth.
• Networking opportunities with US executives.
• Knowledge about various industries.
• Remote work-friendly environment.
• Opportunities for rapid promotion and salary increases.
• Work on a global, remote team.
• Part of an early-stage, high-growth customer success team.
• Competitive compensation.