Operations Supervisor

DQS Certification Phil's. Inc.; Makati; On-site; PHP 400,000 - 800,000; Full time

Job summary

DQS Certification Phil's. Inc. is seeking an Operations Support to assist the Operations Manager in planning and certification activities in Metro Manila.

You will supervise the operations team, coordinate audits, document control, and ensure timely, compliant delivery; you will also coach staff and monitor KPIs.

Qualifications

• Bachelor's degree in Engineering, Business, Management, Quality Management, or related field.
• 2–3 years of relevant experience in operations, certification, quality management, audit coordination.
• Knowledge of ISO management systems; IATF 16949 experience is an advantage.
• Experience in audit planning, scheduling, certification documentation, and document control.
• Good customer handling and communication skills, addressing client concerns professionally.
• Strong analytical, organizational, and problem-solving skills.
• Attention to detail and ability to work independently.
• Ability to support internal/accreditation audits and train Operations staff.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Support audit planning, scheduling, auditor coordination, and certification activities.
• Monitor completion of operational and certification requirements and deadlines.
• Perform QA/QC of audit and certification documents.
• Handle customer inquiries, coordination, and concerns related to operations and certification.
• Support internal audits and accreditation assessments, including preparation of required records and evidence.
• Train, coach, and provide guidance to Operations staff on processes and procedures.
• Monitor operational performance and assist in process improvement and KPI monitoring.
• Act as the Operations Manager's key support/deputy for day-to-day operations and handle assigned activities independently.

Skills

Audit coordination

Certification processes

ISO management

Document control

Customer handling

Analytical skills

Organizational skills

Problem solving

Independence

MS Office

Communication

Education

Bachelor's degree

Tools

Excel

Word

Microsoft Office

Job description

About the role

Supports the Operations Manager in managing the day-to-day Planning and Certification operations, ensuring timely, accurate, and compliant execution of processes and providing supervision and guidance to the Operations team.

Key responsibilities

• Support audit planning, scheduling, auditor coordination, and certification activities.

• Monitor completion of operational and certification requirements and deadlines.

• Perform QA/QC of audit and certification documents.

• Handle customer inquiries, coordination, and concerns related to operations and certification.

• Support internal audits and accreditation assessments, including preparation of required records and evidence.

• Train, coach, and provide guidance to Operations staff on processes and procedures.

• Monitor operational performance and assist in process improvement and KPI monitoring.

• Act as the Operations Manager's key support/deputy for day-to-day operations and handle assigned activities independently.

About you

• Bachelor's degree in Engineering, Business, Management, Quality Management, or related field.

• 2–3 years of relevant experience in operations, certification, quality management, audit coordination, or related field.

• Knowledge of ISO management systems and certification processes; IATF 16949 experience is an advantage.

• Experience in audit planning, scheduling, certification documentation, and document control preferred.

• Good customer handling and communication skills, with the ability to address client concerns professionally and coordinate requirements effectively.

• Strong analytical, organizational, and problem-solving skills.

• Strong attention to detail and ability to work independently.

• Ability to support internal/accreditation audits, perform document QA, and train/coaching Operations staff.

• Proficient in Microsoft Office, particularly Excel and Word.