Operations Specialist

First Advantage; Philippines; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

HMO Benefits

Remote work set up

Free mental health consultation

Competitive Salary Package

Job summary

First Advantage in the Philippines is seeking an Operations Specialist to handle inbound and outbound calls for references, education, credential, and employment verifications, delivering detailed, client-ready reports.

You will update records, coordinate with other teams, and ensure accuracy while working remotely in the night shift.

Qualifications

• 2 years in college or 1 year in college with BPO experience.
• Inbound calls experience recommended (but not required).

Responsibilities

• Manage inbound and outbound calls for references verifications (employment, education, and other references).
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference information in the database.
• Answer inquiries from candidates and clients about background check status.
• Coordinate with other departments regarding background check status.
• Transfer calls to appropriate departments.
• Update database and complete verification reports.
• Assist with setting up client orders and completing database checks.
• Perform quality checks as required.

Skills

Excellent communication

Attention to detail

Analytical skills

Education

College education

Tools

Microsoft Office

Web browsers

Job description

OPERATIONS SPECIALIST

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You'll Do

A successful OPERATIONS SPECIALIST will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need To Be Successful

• Candidate must at least have spent 2 years in College or 1 year in college with BPO experience.
• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need To Be Successful

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Must be residing within Metro Manila or nearby areas
• Willing to work on ANY SHIFT schedule

Why Join Us at First Advantage

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company's culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional Benefits Offered Include

• Competitive Salary Package
• HMO Benefits
• Free mental health consultationi>
• Remote work set up

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.