Operations Performance Lead

EXL Talent Acquisition Team; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

EXL Talent Acquisition Team in Pasay, Metro Manila is seeking a dedicated professional to oversee daily operations, ensuring performance metrics are achieved and KPIs are met. You will lead workload balancing and monitor efficiency, guiding corrective actions as needed.

In this role you will conduct transaction monitoring regularly and ensure effective use of information systems, coaching the team on system capabilities and functionality to maximize revenue and productivity.

Responsibilities

• Oversee daily operations to ensure performance metrics are achieved, revenue is maximized, and KPIs are met
• Communicate productivity expectations clearly, balance workloads through team meetings, and monitor efficiency while implementing corrective measures
• Conduct transaction monitoring regularly, taking corrective steps or driving incremental improvements as needed
• Ensure effective use of information systems, guiding the team on system capabilities and functionality

Job description

EXL Talent Acquisition Team in Pasay, Metro Manila is seeking a dedicated professional to oversee daily operations, ensuring performance metrics are achieved and KPIs are met. You will lead workload balancing and monitor efficiency, guiding corrective actions as needed.

In this role you will conduct transaction monitoring regularly and ensure effective use of information systems, coaching the team on system capabilities and functionality to maximize revenue and productivity.