Operations Performance Coach

Bill Gosling Outsourcing; Manila; On-site; PHP 800,000 - 1,400,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team culture

Diversity inclusion

Fun workplace

Modern offices

Rewarding work

Job summary

Bill Gosling Outsourcing in Manila is seeking a Managing Coach, Operations to lead client groups, manage budgets, set objectives, and drive reliable, efficient service delivery.

You will hire, train, motivate, monitor KPI performance, review reports, adjust staffing per the Resource Balancing Plan, and make staffing decisions to optimize outcomes.

The role offers growth opportunities, comprehensive training, a team‑oriented culture, and an inclusive workplace where every employee can thrive.

Responsibilities

• Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI's)
• Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
• Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
• Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
• Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
• Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned

Job description

Bill Gosling Outsourcing in Manila is seeking a Managing Coach, Operations to lead client groups, manage budgets, set objectives, and drive reliable, efficient service delivery.

You will hire, train, motivate, monitor KPI performance, review reports, adjust staffing per the Resource Balancing Plan, and make staffing decisions to optimize outcomes.

The role offers growth opportunities, comprehensive training, a team‑oriented culture, and an inclusive workplace where every employee can thrive.