Operations Manager w/ AI Experience and Process Improvement | Hybrid | Ortigas

Acquire Intelligence; Metro Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Acquire Intelligence is seeking a Finance Operations Manager to oversee AR and AP teams, ensuring end-to-end process execution, compliance, and continuous improvement. You will coach leaders, align operations with stakeholders, and drive performance through accurate reporting and audits.

The role demands hands-on leadership, strong Excel skills, and experience with finance systems and ERP platforms. You’ll collaborate across functions to optimize workflows and maintain up-to-date manuals and

Qualifications

• At least 5 years of experience in finance operations or a related leadership role.
• Strong knowledge of accounts receivable and accounts payable processes.
• Proven leadership and people management experience in a dynamic environment.
• Excellent stakeholder management and client-facing communication.
• Strong analytical, reporting, and performance-tracking skills.
• Track record in driving process improvement and ensuring compliance.
• Experience with finance systems, tools, and ERP platforms.
• Proficient in Microsoft Excel; familiarity with AI tools for optimization.

Responsibilities

• Leading and developing AR/AP leaders, plus managing workload and team structures.
• Overseeing escalation handling from internal stakeholders and suppliers.
• Generating and analyzing reports on business and program performance.
• Implementing process improvements and compliance measures.
• Liaising with stakeholders to resolve operational issues.
• Maintaining updated operations manuals, CRMs, and quarterly audits.
• Attending performance reviews and client meetings.
• Ensuring training, knowledge transfer, and compliance across teams.
• Driving recognition initiatives, competency appraisals, and succession planning.
• Enforcing schedule adherence, system functionality, and team readiness.
• Overseeing ESAT surveys, rewards programs, and internal communications.
• Tracking and maintaining team leader and program scorecards.

Skills

Accounts receivable

Accounts payable

Leadership

Stakeholder management

Analytical skills

Reporting

Process improvement

Compliance

Coaching

Excel

AI tools

Tools

ERP platforms

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

As the Finance Operations Manager, you will be responsible for overseeing the end-to-end performance and execution of both the Accounts Receivable (AR) and Accounts Payable (AP) teams. You’ll manage team leaders, ensure compliance, drive process improvement, and serve as the key liaison between the operations teams and business stakeholders. This role requires a hands‑on leader who can coach teams, improve processes, and communicate effectively at all levels.

Your day could see you:

• Leading, mentoring, and developing team leaders in AR/AP

• Managing workload allocation, staffing plans, and team structures

• Overseeing escalation handling from internal stakeholders and suppliers

• Generating and analyzing reports on business and program performance

• Implementing process improvements and compliance measures

• Liaising with business stakeholders to resolve operational issues

• Ensuring updated and compliant operations manuals, CRMs, and quarterly audits

• Attending and participating in performance reviews and client meetings

• Ensuring proper training, knowledge transfer, and compliance across teams

• Driving team recognition initiatives, conducting competency appraisals, and succession planning

• Enforcing schedule adherence, system functionality, and team readiness

• Overseeing ESAT surveys, rewards programs, and internal communication strategies

• Tracking and maintaining accurate team leader and program scorecards

• Ensuring team KPIs and program expectations are met or exceeded

What You’ll Bring

A BIT ABOUT YOU

• You have at least 5 years of experience in finance operations or a related leadership role

• You bring strong knowledge of accounts receivable and accounts payable processes

• You have proven leadership and people management experience in a dynamic environment

• You excel in stakeholder management and client-facing communication

• You possess strong analytical skills with experience in reporting and performance tracking

• You have a track record in driving process improvement and ensuring compliance

• Experience in reporting, performance analysis, and process improvement

• You are knowledgeable in finance systems, tools, and ERP platforms

• You demonstrate strong coaching and mentoring capabilities

• You are proficient in Microsoft Office applications, especially Excel

• Experience with AI tools for optimization and efficiency
  

Join the A-Team and experience the A-Life!