Operations Manager/Supervisor

Magic Payment Inc.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Magic Payment Inc. is seeking an experienced Operations Manager to lead daily cash-in/cash-out activities and oversee a skilled team at our Manila on-site facility.

The role requires collaboration with upstream providers, robust monitoring of settlements, and ensuring strict adherence to SOPs. The ideal candidate has 3–5 years in payment operations or fintech, bilingual Chinese/English communication, and a proven track record in process improvements and incident resolution.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Fluent in Chinese and English; Fil-Chi heritage and Philippines work eligibility.
• 3–5 years of experience in payment operations, fintech, banking, e-wallets, or payment gateways.
• 1–2 years of team management or supervisory experience preferred.
• Strong understanding of payment processing, settlement workflows, and transaction monitoring.
• Experience coordinating with banks, e-wallet providers, or other financial service providers is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Proficient in Excel or Google Sheets; experience with dashboards and reporting tools is a plus.
• Responsible, detail-oriented, proactive, and able to work independently.

Responsibilities

• Oversee daily cash-in and cash-out operations to ensure smooth transaction processing.
• Monitor payment channel availability, success rates, delays, failed, and pending transactions.
• Coordinate with upstream payment providers to investigate and resolve operational issues promptly.
• Monitor channel balances, funding requirements, settlement status, and transaction limits.
• Ensure SOPs and internal guidelines are followed by the team.
• Manage, supervise, and evaluate the operations team and assign daily tasks.

Skills

Bilingual Chinese/English

Education

Bachelor's degree in Business Administration/Finance

Tools

Excel/Sheets

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job Description

Key Responsibilities

1. Daily Operations Management

• Oversee daily cash-in and cash-out operations to ensure smooth and stable transaction processing.
• Monitor payment channel availability, transaction success rates, processing delays, failed transactions, and pending transactions.
• Coordinate with upstream payment providers to investigate transaction abnormalities and resolve operational issues promptly.
• Monitor channel balances, funding requirements, settlement status, and transaction limits.
• Ensure operational procedures are properly implemented and followed by the team.

2. Team Management and Coordination

• Manage, supervise, and evaluate the performance of the operations team.
• Assign daily tasks, establish work priorities, and ensure timely completion of operational responsibilities.
• Develop and maintain Standard Operating Procedures (SOPs) and internal operational guidelines.
• Identify workflow inefficiencies and implement improvements to enhance productivity and accuracy.
• Train team members and provide guidance on operational processes and problem-solving.
• Coordinate with the reconciliation team to investigate transaction discrepancies, missing transactions, unsettled balances, and differences between internal records and upstream provider reports.
• Follow up with payment providers regarding outstanding settlement issues and unexplained balance differences.
• Ensure discrepancies are escalated to the appropriate teams and tracked until resolution.
• Work closely with the Finance and Reconciliation teams to support accurate transaction and settlement records.

4. Upstream and Merchant Relationship Management

• Maintain effective communication with upstream payment providers, banks, e-wallet operators, and other business partners.
• Follow up on service interruptions, API issues, settlement delays, pricing changes, transaction limits, and maintenance schedules.
• Coordinate with the merchant-facing team regarding operational requirements, transaction issues, and service updates.
• Communicate operational incidents, service changes, and important announcements clearly in both Chinese and English.
• Assist with service negotiations and operational discussions with business partners when necessary.

5. Risk Control and Incident Management

• Monitor unusual transaction patterns, abnormal success rates, channel failures, and potential operational risks.
• Escalate critical incidents to management, technical teams, or relevant departments in a timely manner.
• Coordinate incident investigation, root-cause analysis, and corrective actions.
• Ensure operational activities comply with company policies, applicable regulatory requirements, and internal risk-control procedures.
• Maintain incident records and prepare reports on recurring operational problems.

6. Reporting and Performance Monitoring

• Prepare daily, weekly, and monthly operational reports.
• Monitor key performance indicators (KPIs), including transaction volume, transaction success rate, channel uptime, pending transactions, settlement status, and incident resolution time.
• Analyze operational performance and recommend improvements based on data and recurring issues.
• Report significant operational risks, unresolved issues, and resource requirements to senior management.

Job Requirements

Qualifications and Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field is preferred.
• Must be Fil-Chi (Filipino-Chinese) and legally eligible to work in the Philippines.
• Fluent in both Chinese and English , with strong verbal and written communication skills.
• At least 3-5 years of relevant experience in payment operations, fintech, banking, e-wallets, payment gateways, or a similar industry.
• At least 1-2 years of team management or supervisory experience is preferred.
• Strong understanding of payment processing, cash-in/cash-out operations, settlement workflows, and transaction monitoring.
• Experience coordinating with banks, e-wallet providers, payment gateways, or other financial service providers is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Ability to handle multiple priorities, manage urgent incidents, and work under pressure.
• Proficient in Microsoft Excel or Google Sheets; experience with operational dashboards and reporting tools is an advantage.
• Responsible, detail-oriented, proactive, and capable of working independently.

Preferred Qualifications

• Experience in Philippine payment operations and familiarity with local payment channels, banks, and e-wallets.
• Familiarity with transaction reconciliation, wallet balance monitoring, and settlement management.
• Experience working with technical teams on API integrations, transaction troubleshooting, and payment system incidents.
• Understanding of operational risk management and applicable compliance requirements in the payment industry.

Performance will be evaluated based on:

• Payment channel stability and transaction success rates.
• Timeliness of incident identification, escalation, and resolution.
• Accuracy and timeliness of operational reporting.
• Efficiency of team task completion and workflow management.
• Timely follow-up and resolution of outstanding transaction and settlement issues.
• Quality of communication and coordination with internal teams and external partners.
• Compliance with established SOPs and operational control procedures.

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