Operations Manager (Pod Lead) - Remote (PH)

RocketAMS; Philippines; Remote; PHP 611,000 - 660,000; Full time

Benefits offered by this job

Paid Time Off

Work From Home

Training & Development

Private Health Insurance After 12&nbsp

Job summary

RocketAMS is seeking a Pod Lead to guide a small, fully remote team of Account Specialists managing Amazon accounts for clients across Australia and the Philippines. You will coach, provide feedback, monitor quality, and ensure the pod runs smoothly while developing leadership skills within the team.

You’ll lead 1:1s, stand-ups, and weekly routines, conduct performance conversations, and plan workloads. The role emphasizes coaching style, attention to detail, and strong English communication.

Qualifications

• Experience leading a remote or distributed team.
• Proven track record growing a team, process, or function.
• Experience running performance conversations.
• Coaching style that is supportive but firm and actionable.
• High attention to detail and quality.
• Ability to learn new things quickly.
• Strong written and spoken English.
• Availability for 07:00–16:00 Manila time, full-time.

Responsibilities

• Lead the pod's weekly routine: 1:1s, stand-ups, team meetings.
• Coach team through weekly 1:1s and provide clear feedback.
• Run performance conversations and raise issues with evidence.
• Review client work for quality before delivery.
• Plan workload, review timesheets, and arrange leave cover.
• Train new Account Specialists from start to finish.
• Manage one to two client accounts yourself.

Skills

Team leadership

Remote team experience

Performance coaching

Quality oversight

English proficiency

Learning agility

Communication

Job description

About RocketAMS

RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.

About the role

You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.

You bring the leadership skills. We’ll teach you Amazon.

What you’ll do

• Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
• Coach your team through weekly 1:1s and clear, honest feedback
• Run performance conversations, and raise issues early with evidence
• Check client work for quality before it goes out
• Plan team workload, review timesheets, and arrange leave cover
• Train new Account Specialists from start to finish
• Manage one to two client accounts yourself

Your first 90 days

• Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
• Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
• Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support

What we’re looking for

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
• Strong attention to detail and quality
• You learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time

Pay and growth

• AUD 1,250 a month to start
• Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months)
• Fully remote, with structured training and a clear path to Pod Lead

Our hiring process

1. Application review
2. Screening call
3. Interview
4. Trial task (for example, planning a pod’s week and a role-play performance conversation)
5. Final interview

Must have

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
• Strong attention to detail and quality
• You learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time, full-time
• Reliable internet and a quiet place to work from home [confirm]

Nice to have

• Amazon Seller Central or Vendor Central experience
• E-commerce or agency experience

• Paid Time Off

• Work From Home
• Training & Development
• Private Health Insurance After 12 Months
• Day Shift - 7am to 4pm PH Time