Operations Manager | Pasig

TaskUs; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Internal mobility

Professional growth

Job summary

TaskUs is seeking an Operations Manager to lead the department and help Teammates and Team Leaders reach their KPIs, delivering Ridiculously Good customer experiences for clients.

You will focus on solving operational issues through innovative approaches, guiding relationships, and developing daily work practices. Join a vibrant, growth‑driven team at TaskUs.

Qualifications

• At least 2 years of working experience in customer experience operations and management roles.
• Chargeback and disputes experience with tier two processing experience.
• Skills in leading and managing an operations team.
• Great verbal and written communications skills.
• Aptitude for multi-tasking and working in a fast-paced environment.
• Ability to take the lead in analyzing situations and data.

Responsibilities

• Devise effective plans on how each Teammate and Team Leader could reach their targets.
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly.
• Assign tasks that would capitalize Teammates' and Team Leaders' strengths while addressing their weaknesses; and
• Gain the trust and respect of your team members, which includes reaching out, having short chit‑chats, and conducting regular one‑on‑one sessions that make them feel valued and respected.
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Skills

Customer experience operations

Team leadership

Target achievement

Communication skills

Multi-tasking

Data analysis

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

So what does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.

Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work‑related skills and practices.

As an Operations Manager, you will;

• Devise effective plans on how each Teammate and Team Leader could reach their targets;
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;
• Assign tasks that would capitalize Teammates' and Team Leaders' strengths while addressing their weaknesses; and
• Gain the trust and respect of your team members, which includes reaching out, having short chit‑chats, and conducting regular one‑on‑one sessions that make them feel valued and respected.
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Do you have what it takes to become an Operations Manager?

Requirements

• At least 2 years of working experience in customer experience operations and management roles
• Chargeback and disputes experience with tier two processing experience;
• Skills in leading and managing an operations team
• Good track record of meeting and delivering targets
• Great verbal and written communications skills
• Aptitude for multi-tasking and working in a fast-paced environment
• Ability to take the lead in analyzing situations and data

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.