Operations Manager

TaskUs; Bulacan; On-site; PHP 892,800 - 1,562,400; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Internal mobility

Professional growth

Job summary

TaskUs in the Philippines (Bulacan) seeks an Operations Manager to lead the customer experience team, drive performance, optimize processes, and deliver Ridiculously Good service for clients in a fast-paced BPO environment. You will mentor Teammates and Team Leaders, align daily work with KPIs, and ensure a seamless, high-quality client experience.

Requirements: at least 3 years in CX operations and management, proven leadership and communication skills, ability to multitask, and a data-driven

Qualifications

• At least 3 years of experience in customer experience operations and management roles.
• Strong leadership and people-management skills.
• Excellent verbal and written communication abilities.
• Aptitude for multitasking in a fast-paced environment.
• Ability to analyze data and translate insights into actions.

Responsibilities

• Devise effective plans for Teammates and Team Leaders to reach targets.
• Identify strengths and weaknesses and coach accordingly.
• Assign tasks to capitalize on strengths and address gaps.
• Build trust through proactive outreach, regular one-on-one sessions, and recognition.
• Add, improve, or eliminate daily processes to bolster performance and KPIs.

Skills

3+ years CX operations

Leadership

Communication

Multitasking

Data analysis

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does an Operations Manager do?

Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and met their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients. Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

• Devise effective plans on how each Teammate and Team Leader could reach their targets
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly
• Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses
• Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities

Do you have what it takes to become an Operations Manager? Requirements

• At least 3 years of working experience in customer experience operations and management roles
• Skills in leading and managing an operations team
• Good track record of meeting and delivering targets
• Great verbal and written communication skills
• Aptitude for multitasking and working in a fast-paced environment
• Ability to take the lead in analyzing situations and data

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.