Learning Experience Manager | Bacoor

TaskUs; Bacoor; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

TaskUs is seeking a Training Manager to lead design, development, and maintenance of enterprise training applications and campaigns. You will create curricula, develop and evaluate training for Team Leaders and Teammates, and drive program calendars aligned with business goals.

You will coordinate with Operations leadership and US counterparts to ensure high-quality, campaign-specific training while promoting a People First culture across TaskUs.

Qualifications

• Bachelor's degree in any field.
• At least 5 years managerial and/or supervisory experience.
• Strong presentation, communication, and interpersonal skills.
• Highly independent and motivated with project ownership.
• Proficient in Google and MS Office applications.

Responsibilities

• Lead design, development, and maintenance of training applications.
• Manage site-wide training initiatives and campaign-specific programs.
• Create and maintain training materials for campaign mastery and development.
• Develop curriculum, training and evaluation for Team Leaders and Teammates.
• Publish a year-long training calendar with quarterly objectives and plan training policies.
• Collaborate with Operations Directors, Managers, and US counterparts.

Skills

Bachelor's degree

5+ years managerial experience

Presentation skills

Communication skills

Independent & motivated

Audience adaptation

Education

Bachelor's degree in any field

Tools

Google Workspace

MS Office

Job description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Training Manager really do? Think of yourself as a "Training Master" who works in tandem with Operations, s o not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it's time to imagine what it's like being a Training Manager.

Imagine yourself going to work with one thing on your mind: that you will lead t he design, development, and maintenance of existing and new applications to meet an enterprise's functional business requirements and operational needs. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will implement and enforce the development team's guidelines plus processes.

As a Training Manager, you will manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will also create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will be a pioneer of all campaign specific training needs and programs in the organization. You will also create and execute Team Leader and Teammate development training which includes detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new Teammates to tenured Team Leaders. You will also ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will also proactively explore the specific needs of every department and campaign to develop training materials as needed. What else? Well, you will also propose and publish a year-long training calendar with specific quarterly objectives. Lastly, you will also plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards while also working directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their US counterparts.

Requirements

So, what is it we're looking for? Well since this is a manager post we need someone who has at least a Bachelor's Degree in any field. You also need the experience so if you have at least 5 years of managerial and/or supervisory experience then you're qualified!

We also need someone who's excellent in presentation, communication, and interpersonal skills. You must be highly independent and motivated with the commitment to oversee projects to completion with an ability to adapt and level training materials to any given audience. Also, you must be knowledgeable in using Google and MS Office applications.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure,

TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

TaskUs has approximately 27,500 employees across eighteen locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.