Director of Operations

TaskUs; Angeles; On-site; PHP 3,800,000 - 5,500,000; Full time

Job summary

TaskUs is seeking a Director of Operations based in Angeles, Philippines. You will oversee multiple campaigns, lead Operations Managers and staff, and ensure excellence in client satisfaction while driving growth and process improvements.

With a strong background in BPO operations, you will manage cross-functional teams, scale operations, and maintain stakeholder relationships to deliver results. This role offers a high-visibility leadership career within TaskUs.

Qualifications

• At least 4 years in BPO operations, Director/VP level preferred.
• Strong Google Suite skills and executive communication.
• Ability to prepare ROI reports for senior leadership.
• Proven track record of meeting and exceeding targets.
• Excellent interpersonal and relationship-building abilities.
• Ability to manage third-party vendor relationships.
• Strong organizational and analytical capabilities.
• Experience scaling operations and retaining staff.

Responsibilities

• Oversee and direct the activities of campaigns with Operations Managers, Team Leaders and staff.
• Multitask across departments and maintain open lines of communication with management.
• Staff and manage the operations assigned, ensuring service excellence.
• Develop goals and implement plans to achieve objectives at team and individual levels.
• Guide Operations Managers in meeting targets and maintaining policy compliance.
• Assist Senior Director in crafting operations procedures.

Skills

Google Suite

ROI analysis

Communication

Relationship building

Organizational skills

Management

Vendor management

Strategic planning

Leadership

Job description

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Director of Operations really do?

Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role!

We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director Of Operations, You Will

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Requirements

• At least 4 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
• Strong computer skills especially in using Google Suite applications.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Strong professionalism with foundational skills such as presentation, reliability, and discipline.
• Proven ability to scale operations, and strong experience at employee retention.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.