Operations Manager for Service Delivery (AC Manila)

PwC Acceleration Center Manila; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

PwC Acceleration Center Manila is seeking an experienced US Executive Concierge Manager to provide top‑level administrative support, coordinate schedules, meetings, and confidential information handling while guiding leadership teams toward strategic objectives. The role emphasizes mentoring, performance management, and leveraging technology to improve delivery across client services.

Night-shift hours are required in this multinational setting.

Qualifications

• Oral and written proficiency in English required.
• Night-shift hours required.

Responsibilities

• Manage executive schedules and meetings to facilitate smooth operations.
• Oversee strategic initiatives and projects, ensuring alignment with goals.
• Handle confidential information with discretion and professionalism.
• Represent leadership perspectives in meetings and decision-making processes.
• Organize leadership team calls and meetings to promote effective communication.
• Conduct research and data analysis to support strategic decisions.
• Promote consistent execution across sectors and service lines.
• Encourage use of innovative technologies and tools for delivery.
• Coach and mentor team members to leverage strengths and improve performance.
• Address conflicts and difficult conversations with stakeholders when necessary.

Skills

English proficiency

Night shift

Education

Bachelor Degree

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a US Executive Concierge Manager, you will play a pivotal role in providing efficient and effective administrative support to facilitate smooth operations within the organization. You will manage schedules, coordinate meetings, and handle confidential information, confirming that strategic initiatives and projects are tracked, managed, and reported effectively. As a Manager, you will enhance your leadership style by motivating, developing, and inspiring others to deliver quality. You will be responsible for coaching, leveraging team members' unique strengths, and managing performance to meet client expectations. With your growing knowledge of business operations, you will identify opportunities that contribute to the success of our firm, leading with integrity and authenticity.

In this role at PwC Acceleration Center Manila, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. You will organize leadership team calls and meetings, oversee research and data analysis, and promote consistent execution across sectors. Collaborating across lines of service for knowledge sharing and promoting technology/tools for sales and delivery will be essential. Embrace technology and innovation to enhance your delivery and encourage others to do the same, all while upholding PwC’s quality standards and contributing to the firm's purpose and values.

Responsibilities

• Managing and coordinating executive schedules and meetings to facilitate smooth operations
• Overseeing strategic initiatives and projects, confirming alignment with organizational goals
• Handling confidential information with discretion and professionalism
• Supporting leadership by representing their perspectives in meetings and decision‑making processes
• Organizing and facilitating leadership team calls and meetings to promote effective communication
• Conducting research and data analysis to support strategic decision‑making
• Promoting consistent execution across sectors and collaborating across lines of service
• Encouraging the use of innovative technologies and tools for enhanced sales and delivery
• Coaching and mentoring team members to leverage their unique strengths and improve performance
• Addressing conflicts and engaging in difficult conversations with stakeholders when necessary
• Upholding professional and technical standards, including the firm's code of conduct and independence requirements

What You Must Have

• At least a Bachelor Degree or the equivalent degree
• At least 7 years of experience
• Oral and written proficiency in English required
• Night-shift hours required

What Sets You Apart

• Preference for a Master of Arts or a Master's of Business Administration degree in at least one of the following fields of study: Business Administration/Management, Data Processing/Analytics/Science, Economics, Analytics
• Demonstrating proficiency in data analysis and strategic questioning
• Excelling in project management and operational execution
• Embracing change and fostering a culture of innovation
• Developing skills in coaching and feedback to enhance team performance
• Utilizing analytical thinking to identify system linkages and interactions
• Leading with integrity and authenticity in all professional endeavors