Operations Manager

Chicha San Chen; Metro Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

CHICHA San Chen in Metro Manila is seeking an Operations Manager to oversee daily retail operations, lead store teams, and ensure superior customer service. The role also focuses on inventory control, P&L management, and strict adherence to company policies, all in a full-time, on-site capacity in Metro Manila.

The ideal candidate has strong leadership, excellent communication, and problem-solving skills, with a preference for candidates with a background in food and beverage.

Qualifications

• Experience in Retail Operations and Operations Management
• Proficiency in P&L Management and Inventory Control
• Excellent Customer Service skills
• Strong Leadership and Team Management Abilities
• Effective Communication and Problem-Solving Skills
• Bachelor's degree in Business Administration, Management, or a related field is preferred
• Experience in the food and beverage industry is a plus

Responsibilities

• Oversee daily retail operations in Metro Manila (on-site).
• Manage store teams and ensure excellent customer service.
• Maintain inventory control and stock management.
• Oversee overall operations management and P&L.
• Ensure compliance with company policies.

Skills

Retail operations

P&L management

Inventory control

Customer service

Leadership

Communication

Problem solving

Education

Bachelor's degree in Business Administration/Management or related field

Job description

Company Description

• CHICHA San Chen, Taiwan's multi-award-winning tea shop, is dedicated to offering the finest ingredients and delivering excellence in every cup. Our commitment to quality and craftsmanship ensures a truly authentic tea experience. With a growing popularity worldwide, we invite you to taste the difference that sets us apart. Join us in bringing exceptional tea experiences to our customers!

Role Description

• This is a full-time, on-site role for an Operations Manager based in Metro Manila. The Operations Manager will oversee daily retail operations, manage the store teams, ensure excellent customer service, and maintain inventory control. Responsibilities include overseeing operations management, managing profit and loss (P&L), and ensuring compliance with company policies.

Qualifications

• Experience in Retail Operations and Operations Management
• Proficiency in P&L Management and Inventory Control
• Excellent Customer Service skills
• Strong Leadership and Team Management Abilities
• Effective Communication and Problem-Solving Skills
• Bachelor's degree in Business Administration, Management, or a related field is preferred
• Experience in the food and beverage industry is a plus